Current State of ITSM in the Federal Space Pt-2 Federal Leader's Playbook

Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organizations to feed it information about their work, the ability to generate valuable information is not as mature as it should be.  Many believe that if they could have their system automated that it will reduce their team and their own workload, but organizations aren't quite there yet.  Applications need to be approved, authorized, secured and available for groups to meet mission critical requirements while still keeping security needs in mind.