Customer Experience Goals with the CX Goalkeeper Gregorio Uglioni

In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions.
🌟 What You'll Learn
The Spark Matrix Report: Why it's a game-changer in the CX industry.Employee Experience (EX): Orcun Irfan's unique framework and why EX is the other side of the CX coin.Technology's Role: How tech is shaping Voice of Customer and Voice of Employee programs.Organizational Culture: The importance of culture shift, structural adaptation, and systemic change in CX and EX.🎙️ Notable Quotes
"We all deserve a better experience at work." - Orcun Irfan"At this scale, at this stage, you don't hope for anything, you just deliver." - Ozkan Demir
📌 Connect with Pisano
Website: https://www.pisano.com
📌 Connect with Us
Website: https://www.cxgoalkeeper.com/podcast
If you found value in this episode, please don't forget to subscribe, rate, and review the podcast. It helps us grow and bring you more content like this. Hit the follow button and share this podcast with your network to elevate their CX and EX game!

Welcome to this enlightening episode of the CX Goalkeeper Podcast. Today, we're thrilled to have Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC, join us. We delve deep into the intricacies of digital transformation, the role of culture, and the importance of leadership. This episode is a must-listen for anyone interested in Business Transformation, Leadership, and Customer Experience.
Key Take-away
The Real Essence of Digital Transformation: It's not just about technology; it's about reimagining work and ways of working.Culture's Role in Transformation: Aligning organizational culture with transformational goals is crucial for success.Leadership Lessons: The importance of resilience and removing barriers for team members.
One Quote
"Digital transformation is reimagining both the work and the ways of working to produce a customer-centric business transformation enabled by digital technologies." - Roy Atkinson

Follow and Subscribe to the Podcast

If you found value in this episode, please subscribe to the CX Goalkeeper Podcast to never miss an episode. Also, consider following us on LinkedIn for updates and more valuable content.

In this episode, we're joined by Diane Magers, a thought leader in the realms of Customer Experience and Leadership. We discuss the evolving landscape of leadership, the critical role of resilience, and the future of customer experience. Plus, don't miss Diane's "Golden Nugget" of wisdom that could be a game-changer for your organization.
📣 Key Quotes
"Resilience is about the ability to know yourself and know the environment." - Diane Magers"Staying human is my secret ingredient in leadership." - Diane Magers"Embed customer experience into your organization's core through an 'Experience Operating System' for lasting success." - Diane MagersLet's stay in contact
Podcast CX Goalkeeper
💌 Feedback
We love to hear from our listeners! If you have any comments, questions, or suggestions, please let us know.
🎧 Subscribe & Share
If you enjoyed this episode, please subscribe, rate, and review. Share it with someone who would find this episode helpful!

Deep dive into the intertwined worlds of Corporate Social Responsibility (CSR) and leadership with our esteemed guest, Bob Azman. Discover the transformative power of CSR in today's business landscape and the pivotal role leadership plays in driving these initiatives.
🔍 In This Episode, You'll Learn:
The essence and importance of CSR in modern businesses.Real-world examples of companies excelling in CSR.How leadership can make or break CSR initiatives.Bob Azman's personal experiences and insights on leading CSR strategies.Actionable advice for professionals looking to champion CSR in their organizations.🎧 Why Listen: If you're passionate about making a meaningful impact through CSR and understanding the nuances of leadership in this realm, this episode is a must-listen. Bob's insights, combined with our deep-dive discussions, will leave you inspired and equipped to drive change
.🔗 Resources & Links:
https://www.cxgoalkeeper.com/bobazman🌟 Stay Connected: For more insightful episodes and exclusive content, make sure to subscribe/follow our podcast. If you found value in this discussion, please leave us a review and share it with your network. Your support helps us reach more listeners like you!

In this enlightening episode, we're joined by Susanna Baque, a trailblazer in the Customer Experience (CX) domain. Dive deep with us as we explore the essence of transforming customer insights into actionable strategies, the future of CX, and the undeniable link between employee well-being and customer satisfaction.
Key Takeaways:
Susanna's unique journey into the world of CX and the influence of personal values.The pivotal role of customer feedback in shaping CX.Strategies to dismantle organizational barriers for a seamless customer journey.The synergy between employee well-being and customer satisfaction.Susanna's golden advice: "Embrace a culture of action. Feedback without timely and meaningful action loses its essence."more insights, visit our website: https://www.cxgoalkeeper.com/SusanneBaque
Stay Updated! If you found value in this episode, make sure to subscribe to our podcast. We have many more insightful episodes lined up for you! And don't forget to leave a review; it helps us reach more CX enthusiasts like you.

In this enlightening episode, we're joined by Jennie Lewis, a trailblazer in the realm of customer experience and mobile app dynamics. Dive deep with us as we explore the intricacies of mobile app measurement, leadership lessons, and the magic of team synergy.
Key Takeaways:
The meteoric rise of mobile apps in the business world.
Strategies for measuring user engagement and retention.
Leadership insights from Jenny's journey from email to mobile.
The undeniable power of team dynamics and recognizing individual 'superpowers'.
Featured Quote: "The true essence of a successful team lies in recognizing and celebrating the unique superpowers each member brings." - Jennie Lewis
Resources & Links:
https://www.cxgoalkeeper.com/JennieLewis

Stay Connected: Love what you heard? Subscribe to the CX Goalkeeper Podcast for more insights from industry leaders. Don't forget to rate, review, and share with your network!