88 Folgen

It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership.

It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.

Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ...

... I bring them to you.

I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your life.

More information: www.cxgoalkeeper.com/podcast

About Gregorio Uglioni
- Transforming Business Into Value Generating Engines
- Creating Long-Lasting Impact Leveraging Customer Experience
- Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals”
- Speaker at global events & at podcasts
- Judge at International Awards
- CX Lecturer for several institutions

key words:
customer experience, experience, customer service, service, transformation, cx transformation, project management, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, cx manager, cx strategy, voice of the customer, voice of the employee, process engineering, growth, purpose, improve business results, award winning strategy,cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

Customer Experience Goals with the CX Goalkeeper Gregorio Uglioni

    • Management
    • 5.0 • 10 Bewertungen

It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership.

It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.

Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ...

... I bring them to you.

I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your life.

More information: www.cxgoalkeeper.com/podcast

About Gregorio Uglioni
- Transforming Business Into Value Generating Engines
- Creating Long-Lasting Impact Leveraging Customer Experience
- Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals”
- Speaker at global events & at podcasts
- Judge at International Awards
- CX Lecturer for several institutions

key words:
customer experience, experience, customer service, service, transformation, cx transformation, project management, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, cx manager, cx strategy, voice of the customer, voice of the employee, process engineering, growth, purpose, improve business results, award winning strategy,cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

    Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

    Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

    The CX Goalkeeper had the great opportunity to interview Adrian Brady-CesanaLinkedIn Headliner: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles PodcastHighlights:00:00 Game Start00:38 Adrian’s introduction2:36: CX Chronicles05:53 Adrian’s Values11:04 The Team18:43 The tools25:12 The Processes32:32 The Feedback38:09 Adrian’s book suggestion40:03 Adrian’s contact details40:42 Adrian’s Golden Nuggetand much more on: www.cxgoalkeeper.com/AdrianBradyCesanaAdrian's Contact Details:https://www.linkedin.com/in/adrianbradycesana/www.cxchronicles.comAdrian at CX chronicles.comAdrian's book: The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook https://www.amazon.com/gp/product/B086BJ6N6R/ref=dbs_a_def_rwt_bibl_vppi_i0Thank you, Adrian.#cxgoalkeeper #customerexperience #podcast #leadership

    • 43 Min.
    The Phygital Consumer with Bruno Guimarães

    The Phygital Consumer with Bruno Guimarães

    The CX Goalkeeper had the great opportunity to interview Bruno GuimarãesLinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento FatherHighlights:00:00 Game Start00:56 Bruno’s Introduction03:25 Bruno’s Values08:07 The phygital customer15:13 The best out of the mix: digital & physical18:30 What's your view now that we are speaking about Web 3.0 Virtual Reality augmented reality?21:49 which is your preferred phygital experience?26:41 Talking about Phigital Experiences: what are we going to discuss about in 10 years?30:48 Bruno’s book suggestion32:47 Bruno’s contact details33:33 Amigos do CX34:08 Bruno’s Golden Nugget36:20 End of the Gameand much more on: www.cxgoalkeeper.com/brunoguimaraesBruno's Contact Details:https://www.linkedin.com/in/brunorguimaraes/https://www.amigosdocx.com.br/https://www.linkedin.com/company/amigos-do-cx/Thank you, Bruno.#cxgoalkeeper #customerexperience #podcast #leadership

    • 37 Min.
    Value for Customers with Maxie Schmidt

    Value for Customers with Maxie Schmidt

    The CX Goalkeeper had the great opportunity to interview Maxie SchmidtLinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience ProfessionalsHighlights:00:00 Game Start00:39 Maxie's Introduction03:20 Maxie's Values04:30 The broader CX landscape (Value,07:28 Value for Customers12:45 Different Value perception14:37 How to measure the value created16:52 How can we maximize the value for customers?22:14 Best in class examples24:38 additional best in class example related to customers' needs26:40 What we are discussing in 10 years from now about CX28:45 Maxie's Book Suggestion30:30 Maxie's Contact Details31:08 Maxie's Golden Nuggetand much more on www.cxgoalkeeper.com/MaxieSchimidtMaxie's Contact Details:https://www.linkedin.com/in/maxieschmidt/m schmidt at forrester dot comThank you, Maxie!#cxgoalkeeper #customerexperience #podcast #leadership#forrester #value

    • 33 Min.
    Holistic Experiences with Miles C. Thomas

    Holistic Experiences with Miles C. Thomas

    The CX Goalkeeper had the great opportunity to interview Miles C. ThomasLinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22Highlights:00:00 Game Start01:18 Miles' Introduction02:28 Miles' Values04:10 Holistic Experiences05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience09:35 Assessment & Next steps10:40 The biggest potential is in Customer Intelligence11:25 The defining of a great Service Experience13:55 The Role of Employees15:20 Leadership & Culture - Servant Leadership17:00 What does happen after the assessment of the 5 pillars?19:22 What we are discussion about CX in 10 years?21:55 Miles' book suggestion22:30 Miles' contact details23:05 Miles' Golden Nuggetand much more... www.cxgoalkeeper,com/MilesCThomas2His Contact Details:https://www.linkedin.com/in/milesct/https://www.customerstart.com/Thank you, Miles!#cxgoalkeeper #customerexperience #podcast #leadership

    • 25 Min.
    Who is the CX Goalkeeper? with Dennis Wakabayashi

    Who is the CX Goalkeeper? with Dennis Wakabayashi

    The CX Goalkeeper had the great opportunity to interview Dennis WakabayashiLinkedIn Headline: Global Voice of #CX | Connector of people and resources to transform business | Digital Marketing Instructor | Author | Industry MC and Keynote SpeakerHighlights:00:00 Game Start00:24 Dennis' introduction01:00 Dennis' values02:30 My family05:00 My passion for soccer07:30 The role of the goalkeeper10:15 The collaboration with guests & the related preparation13:10 The investment & the related reward - celebrating the CX community17:10 The 3 podcasts that really stand-out among the first 80 episodesFaran Niaz - the most number of downloadsClaude Silver - the most number of feedbacksThe next podcast22:40 The highlights of my career22:08 Dennis' conclusion30:00 Dennis' contact details31:22 Dennis' Golden Nugget… and much more on www.cxgoalkeeper.com/DennisWakabayashiDennis' Contact Details:www.denniswakabayashi.comThank you Dennis#customerexperience #cxgoalkeeper #podcast #leadership

    • 33 Min.
    Emotional Intelligence with Sandra Thompson

    Emotional Intelligence with Sandra Thompson

    The CX Goalkeeper had the great opportunity to interview Sandra ThompsonLinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XLHighlights:00:00 Game Start00:55 Sandra's Introduction02:10 CX303:25 Sandra's Values06:00 Definition of Emotional Intelligence (EI)08:35 Sandra's preferred two components of EI10:50 The most difficult competency to explain13:05 The most underrated competencies14:35 The place of emotions in business22:05 Link among emotions, employee experience and loyalty28:50 What are we going to discuss in 10 years related to EI in employee experience31:40 Sandra's Book Suggestion32:55 Sandra's Contact Details33:45 Sandra's Golden Nugget… and much more on www.cxgoalkeeper.com/SandraThompsonSandra's Contact Details:https://www.linkedin.com/in/cxeisandra/https://www.eievolution.com/Thank you, Sandra!#cxgoalkeeper #customerexperience #podcast #leadership #emptionalintelligence #eievolution

    • 36 Min.

Kundenrezensionen

5.0 von 5
10 Bewertungen

10 Bewertungen

moristau ,

Super Podcast

Super für Anfänger und Experten.

User3014 ,

CX - must hear

Enjoyed several podcasts and the quality of tje discussion is super relevant!

Australia2016 ,

Great CX Podcast!

Great CX Podcast!

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