Hard Shop Life JDI Coaching

In this episode, Coach J and The GMan discuss the current news, good and bad, in the automotive industry. They both have first hand experience being a leader in their Service Department during good times, but also. during very tough economic times, such as 2008. These times will make our business change. It does not … Continue reading #082: Industry Villains

Are good salespeople born or built? Coach J had natural talent, and some would say he was a “born salesperson”. In this episode, GMan talks to Coach J about what made him a superstar advisor, and if it was his natural charisma or a skill he had to learn. They also discuss how anyone can … Continue reading #011: HSL Best of Episode: Nature vs Nurture

Often Coach J and The GMan stress the importance of personal development, but in this episode they get into the importance of personnel training. Investing in training and development will help your team improve their skills, and handle the stresses of the job better. When you continuously train and reinforce the training, it ingrains these … Continue reading #081: Investing in Personnel Growth

In this episode, Coach J and The GMan discuss the concept of winning and what it means in your service department. They stress the need of setting goals, celebrating small victories, and continuously striving for improvement. It’s ultimately important to have a winning mindset and empathy in leadership, in order to lead a winning team. … Continue reading #010: HSL Best of Episode: Are You Winning?

In this episode, Coach J and the GMan take the five things you can do today to have the biggest improvement on your Service Departments performance. These strategies are used by your hosts in dealerships all over the country and they found them to be the most impactful. Listen in to learn what they are … Continue reading #080: 5 Things to Improve Service Department Performance

In this episode, Coach J and the GMan explore what happens when your top performer becomes your boss! When you have a team member that you believe you can’t live without, you run the risk of that person becoming entitled. That entitlement can turn a good employee into a bully and eventually into the person … Continue reading #009: HSL Best of Episode: Who’s in Charge