In Conversation with UX Magazine: in-depth interviews and discussion with the world-leading practitioners and innovators in designing experiences for customers and employees. Hosted by UXM editor Josh Tyson.
A Case of Accidental Anthropomorphism
When an old coffee grinder stops working properly, it endears itself to the author by seemingly trying to get itself going again—revving its motor as he continually presses the start button until it gets back up to regular grinding speed. This affords a potent little design lesson: sometimes a product’s shortcomings create opportunities to bond with a user.
In the case of conversational design, a chatbot or intelligent digital worker (IDW) can make overt attempts to solve problems outside its abilities, just to let a customer know that it’s trying its best to help. Even though the IDW can’t deliver the desired outcome, before it passes the interaction on to a human agent, it can create an enduring sense of empathy that will carry forward
In Conversation with Alan Cooper
We talk with Alan Cooper about skateboarding, fatherhood, design, ethics, and the responsibility that comes with getting our seat at the table.
In Conversation with Joe Natoli
We talk with Joe Natoli, enterprise UX consultant and author of the new book, Think First: My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences and Happy Customers.
In Conversation with Greg Nudelman
We talk with Greg Nudelman, mobile design strategist and author of the new book, The $1 Prototype.
In Conversation with Sergio Nouvel
We talk with Sergio Nouvel—co-founder of Continuum in Lima, Peru—about his controversial UX Magazine article "Why Web Design is Dead"
In Conversation with Dan Ward
We talk with Dan Ward—author of The Simplicity Cycle—about R2D2, design for dentistry, and why simplicity isn't the point