7 min
LandNExpand Episode 8 - Department contributions to your Customer Experience model LandNExpand
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- Technologies
If you've been in Customer Success for awhile, you agree that creating the ultimate customer experience for each target market is a company wide strategy. It means that all departments have a play and key contribution to creating the ultimate customer experience with your company. From Marketing, Sales, Services to Product, Distribution and Finance. Yet many companies still focus on creating a CSM team and think they are the golden ticket. This discussion will help you to understand how the top companies today have every department understanding what their contribution and focus is to ensure every customer finds value and ROI with their products and services.
If you've been in Customer Success for awhile, you agree that creating the ultimate customer experience for each target market is a company wide strategy. It means that all departments have a play and key contribution to creating the ultimate customer experience with your company. From Marketing, Sales, Services to Product, Distribution and Finance. Yet many companies still focus on creating a CSM team and think they are the golden ticket. This discussion will help you to understand how the top companies today have every department understanding what their contribution and focus is to ensure every customer finds value and ROI with their products and services.
7 min