39 episodios

Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about the customer journey. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com

The Customer Success Channel Planhat & Anika Zubair

    • Economía y empresa

Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about the customer journey. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com

    Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Our host Anika Zubair chats with the inspiring Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.

    • 30 min
    Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.

    • 39 min
    Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Our host Anika Zubair chats with Kellie Lucas, author and coach, on how to turn customer feedback into insights.

    • 42 min
    Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord about the evolution of the CSM.

    • 32 min
    Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Our host Anika Zubair speaks with Alex Farmer, VP of Customer Success at Cognite, about building customer advocacy programs.

    • 45 min
    Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Our host Anika Zubair speaks with Fran Beckley, Head of Client Services at SourceBreaker, about keeping CSMs engaged at work and career development.

    • 40 min

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