Radical Candor: Communication at Work Kim Scott, Jason Rosoff & Amy Sandler

Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.

Episode Links:
PMWorld 360 article about Andrew Grove and his “Listen, Challenge, Commit” philosophyConnect:
Website Instagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcast

Chapters:

(00:00:00) Introduction
Hosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.

(00:02:01) Discussing Feedback Acceptance
Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

(00:04:08) Encouraging Disagreement
Handling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.

(00:06:35) Listen, Challenge, Commit
The commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.

(00:11:26) Subjective Feedback and Data-Driven Decisions
Challenges of subjective feedback and the importance of using data to support feedback and decisions when possible.

(00:13:55) Addressing Feedback Resistance
Methods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.

(00:16:39) Handling Personal Feedback
Kim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.

(00:26:22) Radical Candor Tips
Actionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.

(00:27:46) Conclusion

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Everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose.

For Stress Awareness Month, here's another Bonus episode where Harvard Business School Professor Michael Norton joins Amy Sandler to discuss his latest book, "The Ritual Effect."

Norton explores the significance of rituals in reducing stress and enhancing productivity, both at work and in personal life. He shares compelling research and personal anecdotes that illustrate how everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose. The conversation covers the practical application of rituals in business settings, their emotional significance, and how they can foster team cohesion and workplace wellness.

Whether you're a skeptic or a believer in the power of rituals, this episode offers valuable insights into how structured routines can lead to greater emotional health and professional effectiveness.

Episode Links:
Michael Norton: Website Norton’s BooksHarvard Business School Profile: Website Norton’s paper on humblebragging: Humblebragging: A Distinct and Ineffective Self-Presentation Strategy Norton’s paper on matchmaking: Matchmaking Promotes HappinessNorton’s ritual quiz: What Are Your Rituals?Connect:
Website Instagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcast

Chapters:

(00:00:00) Introduction 
Amy Sandler introduces guest Michael Norton and his book "The Ritual Effect”

(00:02:05) The Importance of Rituals
An anecdote about knocking on wood introduces the relevance of rituals in different contexts and how rituals naturally form and help in stress management.

(00:09:46) Habit vs. Ritual
The difference between habits and rituals, highlighting the emotional connections that define rituals

(00:11:56) Rituals and Emotion Management
The emotional impact of rituals, termed as "emo-diversity," and how rituals help manage a wide spectrum of emotions.

(00:14:48) Collective Rituals and Emotional Bonds
Communal aspects of rituals, their historical and cultural...

Ally Love discusses the transformative power of Radical Candor in her career and personal life.

In this Best Of Radical Candor, we revisit one of our most popular episodes. Kim, Jason, and Amy chat with Ally Love, TODAY Show contributor, renowned Peloton instructor, and founder of Love Squad. They delve into Ally's integration of the Radical Candor framework into both her professional and personal life, exploring how it has bolstered her confidence and leadership skills. Listeners will gain valuable insights on maintaining wellness amidst a demanding career, the power of morning affirmations, and the impact of honest communication on relationships. This episode not only shares Ally's transformative journey but also provides practical advice for anyone looking to enhance their life through authenticity and mindful leadership. With a number of great episodes to choose from, check out our vast back catalog of episodes.

Connect:
WebsiteInstagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcast

Chapters:
(00:00:00) Introduction 
We introduce and guest Ally Love, founder of lifestyle brand Love Squad and Peloton instructor

(00:04:13) The Personal Happiness Recipe
Personal routines that contribute to happiness and well-being, highlighting the importance of staying centered and mindful.

(00:10:15) The Power of Morning Anchors
Ally’s morning routine of setting an emotional anchor, emphasizing the value of choosing how to feel and react to daily challenges.

(00:15:26) Career Journey and Challenges
Overcoming early career challenges and how personal setbacks have shaped Ally’s professional journey and leadership style.

(00:21:02) Implementing Radical Candor in Leadership
How Radical Candor shaped Ally’s leadership style at Love Squad and Peloton, focusing on understanding individual needs and communication styles

(00:25:52) The Impact of Leadership and Choreography in Team Dynamics
Similarities between leadership and choreography and how to curate effective team dynamics and maintain curiosity about team members' evolving goals.

(00:29:21) The Essence of Being a Boss
Ally’s definition of being a 'boss' in life and work, using her platform to foster positivity and standards.

(00:33:39) Radical Candor in Personal Life
Personal stories illustrating the application of ‘Radical Candor’ in marriage and professional interactions, underscoring its effectiveness in building trust and clarity.

(00:40:04) Radical Candor and Habit Building
Advice on using Radical Candor as a guide for building habits and healthy practices in daily life.

(00:44:06) Origins and Growth of Love Squad
The founding of Love Squad, from its beginning as a...

The Radical Candor episode of the Think Fast, Talk Smart podcast, hosted by our friend Matt Abrahms, is up for the Webby award for Best Individual Podcast Episode in the Business category. We’re dropping it in this week so you can listen and we’re asking you to please vote for it at fastersmarter.io/webby. Voting is open until April 18th — let’s get that Webby! Vote and share it on social media to encourage others to do the same!

Have questions about Radical Candor? Let's talk >>

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We’ve talked about knowing whether or not being a manager is right for you and manager burnout, but what if no one wants to be a manager at all? Kim, Jason, and Amy discuss the challenges and motivations for becoming a manager. They explore the survey results that show a lack of interest in people management, the reasons behind it, the role of middle managers, and the emotional labor involved in being a manager.

Radical Candor Podcast Checklist
Define the role. Teach people what the job of management is and provide the training and resources to help them succeed.Create a buddy or mentorship program so people interested in people management can experience some of the positive aspects of building relationships, guiding teams to achieve results and helping people take steps in the direction of their dreams. If you want to explore the manager dilemma further, listen to S5, Ep.25: Should I be a manager? And S6. Ep.2: Managers are Burned Out, Too.
Get all the resources and show notes at RadicalCandor.com/podcast

Chapters
[00:00] Introduction
[00:38] Survey Results and TikTok Videos
[06:04] Motivations for Becoming a Manager
[10:11] The Role of Middle Managers
[12:21] The Challenges of Middle Managers
[21:19] Redefining the Role of Managers
[25:26] The Importance of Defining the Role
[28:06] The Value of Player Coaches
[29:41] Motivations for Becoming a Manager
[36:42] Inspiring Moments in Management
[43:14] The Radical Candor Checklist

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Kim is fresh back from SXSW where she was hosting a live episode of her other podcast Radical Respect — you may notice some bonus episodes of it in your feed — and officially launching her forthcoming book Radical Respect, available for pre-order everywhere books are sold. The team also discusses mentorship, the benefits and drawbacks of conferences and retreats, and they each paint a picture of their ideal Radical Candor getaway. Amy reflects on her 2013 SXSW experience, including an all-night hunt for Grumpy Cat.

Get all the notes and resources at RadicalCandor.com/podcast

Chapters
[00:00] SXSW Radical Respect podcast, and conference experiences. 
[04:15] Radical Respect and Conference Experiences. 
[10:31] Radical Candor and its Impact.
[16:40] Structuring a retreat for Radical Candor. 
[21:21] Retreat format and what fills people up. 
[23:37] Retreat planning for leaders with a focus on Radical Candor. 
[28:45] Mentorship and finding mentors for career success. 
[33:09] Mentorship dynamics and the importance of listening. 
[35:08] Empathy, mentorship, and helping others in the workplace.
[37:22] Mentorship and networking in the industry. 
[39:34] Mentorship and informal learning opportunities. 
[42:18] Radical Respect in the Workplace. 
[45:04] Mentorship, boondoggles, and effective communication.

Watch Kim and Wesley's live SXSW talk: Radical Respect: How To Work Together Better | SXSW 2024

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