49 min
The CX Evolution: Telco's Journey through Changing Landscapes feat. GovindaRaj Avasarala CX Excellence - chats with Anjali
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Join us for an insightful episode where we delve into various aspects of Customer Experience (CX) in the telecom industry and beyond with GovindaRaj Avasarala, Head CXX at Vi, Vodafone Idea. From the role of the Chief Experience Officer (CXX) and horizontal interdependencies to navigating transitions in product mix and customer service practices, we explore key challenges and strategies. Discover real-world use cases of data excellence centers in telecom and other industries. Tune in for a deep dive into CX excellence and its implications across diverse sectors.
#CXChallenges #TelecomTrends #CustomerService #DigitalTransformation #MarketingStrategy #DataExcellence #B2BCX
Anjali Malhotra
Linkedin - https://www.linkedin.com/in/anjali-malhotra-17505525/
Website - https://www.c-xcel.com/
Email - anjali@c-xcel.com
GovindRaj Avasarla
Linkedin - https://www.linkedin.com/in/agovindaraj/
Join us for an insightful episode where we delve into various aspects of Customer Experience (CX) in the telecom industry and beyond with GovindaRaj Avasarala, Head CXX at Vi, Vodafone Idea. From the role of the Chief Experience Officer (CXX) and horizontal interdependencies to navigating transitions in product mix and customer service practices, we explore key challenges and strategies. Discover real-world use cases of data excellence centers in telecom and other industries. Tune in for a deep dive into CX excellence and its implications across diverse sectors.
#CXChallenges #TelecomTrends #CustomerService #DigitalTransformation #MarketingStrategy #DataExcellence #B2BCX
Anjali Malhotra
Linkedin - https://www.linkedin.com/in/anjali-malhotra-17505525/
Website - https://www.c-xcel.com/
Email - anjali@c-xcel.com
GovindRaj Avasarla
Linkedin - https://www.linkedin.com/in/agovindaraj/
49 min