199 episodios

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

CX RIOT RADIO David Powers

    • Economía y empresa

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    you need to respond to reviews

    you need to respond to reviews

    On this episode of CX Riot Radio, we delve into the dynamic world of revie... just kidding.

    We talk about how important it is to reply back to your customer reviews in a timely manner, what you should say, and how you should say it (ie; don't have your responses be SEO gibberish).

    All that and more on this exciting episode of CX RIOT RADIO


    Article Referenced: https://www.cxtoday.com/voice-of-the-customer/2024-online-review-trends-75-trust-reviews/

    Next In Queue Espisode Mentioned: https://youtu.be/SjswyMhuFX0?si=2qS9HdFfAMTFUcWz

    LinkTree: https://linktr.ee/caffcx




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    Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
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    • 13 min
    spark: all you need to improve your cx

    spark: all you need to improve your cx

    I love acronyms, don't you? Of course you do.

    We all do.

    Especially ones that work and make sense.

    SPARK is all you need to improve your Customer Experience. If someone says different, they're trying to sell you something. (No offense SaaS frens)


    https://linktr.ee/caffcx


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    • 13 min
    are we in a white collar recession?

    are we in a white collar recession?

    On today's episode of CX RIOT RADIO we go to the swamps of Glassdoor and ask the question: "Are we in a white collar recession?"

    Well, are we?

    Are the job reports being sent out every month accurate?

    How are we, as CX Professionals and a community, helping our employees and customers get through this latest wave of economic uncertainty?


    https://linktr.ee/caffcx

    The Blue Collar Call Center: https://a.co/d/hsw66NS

    The Blue Collar Call Center: Rebuttal Field Manual: https://a.co/d/7ki5dWh

    Steel & Soul: A Journey of Customer-Centric Enlightenment: https://a.co/d/d9FjSZz





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    • 18 min
    AI as a Co-Pilot NOT an Autopilot

    AI as a Co-Pilot NOT an Autopilot

    On this episode of CX Riot Radio we talk about how we should use AI in our businesses. Let's discuss it.

    https://linktr.ee/caffcx




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    • 10 min
    are we prepared for the next industrial revolution?

    are we prepared for the next industrial revolution?

    were the cyberpunk authors of the 80s and 90s right? Are we heading into a dystopian hellscape of no jobs and megacorps running off of hubris, fear, and cold calculating AI automation while the elites party and the poor starve in drug-addled squalor? What can we do to prepare for the next industrial revolution? Is there anything we CAN do?

    Businesses are gonna do what businesses have always done, and if they can do something faster and cheaper, why wouldn't they cut overhead expenses? It's not even a moral issue, it's a 'it is what it is' issue.

    This episode of CX Riot Radio explores that.

    https://linktr.ee/caffcx




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    • 25 min
    minimizing RTO culture ROT

    minimizing RTO culture ROT

    On this episode, I talk about the challenges of returning to the office (RTO) and how we can minimize culture rot during this transition. With many employees frustrated and angry about being forced back into the office, it's crucial to handle this shift correctly to maintain a positive work environment. I'll cover actionable steps for executives to follow, including transparent communication, finding flexibility within rigid frameworks, fostering organic social connections, and recognizing employee contributions. I'll also discuss how leadership can set the tone by leading by example. Let's face this challenge head-on and come out stronger together.

    https://linktr.ee/caffcx


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    • 14 min

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