Florida trip, Host stand management, opportunity to change culture Happy Hour with Louie Q

This episode I talk about my mini trip to Pensacola, Florida and the differences I noticed vs Atlanta. Louie Q dives in and talk about host stand management especially during these covid times where tensions are higher than normal. How do we handle difficult guests? How do we coach our hostesses to ensure our guests are happy? Also I talk about the opportunity to change the culture within your restaurant thanks to covid 19. What do you want your culture to look like and who are you hiring to fill that need? Episode 6 has your answers!
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