136. Good and Bad Customer Service in the Dive Industry Scuba Shack Radio

How would you rate customer service across the dive industry?



How do you define good customer service for a dive operator, dive shop, or dive resort?



Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service



Plus Wet Notes provides updates on



* The DIVE BOAT act

* The FISHES act

* Orca Torch ZD710 pricing and new products

* Scuba Diving Magazine's 10 best wetsuits

* Shearwater Research's new website

* Update on the April 3rd cave diving fatality

* DEMA Show registration opens