17 Min.
028 Mapping Out Your Customer Journey for MORE Sales The GT PODCAST
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If you like this episode, please like, share & leave a review!
Today Sales Toolkit is about understanding the Customer Journey throughout your entire sales process. NEWS FLASH! You never stop selling!
Key Takeaways:
A customer journey serves many purposes.
Promote confidence in your client with a repeatable journey with milestones to trigger connectivity, communication and delight
When you have a repeatable process each client goes through from beginning to end YOU have more confidence to sell
A system to ensure you have happy, loyal customers who will refer you often to others as well as repeat business
Where does a customer journey fit into your business?
From the moment your lead becomes a qualified prospect- meaning they want more information from you
During the sales call
During the follow-up process
Onboarding (critical place)
During the servicing
As your project comes to an end
What should you consider in each phase?
From the moment your lead becomes a qualified prospect- meaning they want more information from you How are you keeping the excitement high and adding value
During the sales call How are you keeping the excitement high and adding value
During the follow-up processHow are you making them feel?- stressed/turned off or enlightened and excited, that your helpful?
Onboarding (critical place)How are you showing your gratitude? Do you send them a thank you?
What are you communicating to them and when?
During the servicing What milestones do you over-communicate? (very important)
As your project comes to an end How are you delivering your outcome? How are you surprising and delighting them?
Do you ask for reviews or feedback? If you don’t ask the answer will always be no.
CONNECT WITH GWEN:
Get More New Clients NOW with my FREE Sales Audit- CLICK HERE
Connect with me on Insta- @GRITANDTENACITYCONSULTING
HAVE A QUESTION?
Ask it here and I will respond directly to you!
Have a Question? Ask HERE
If you like this episode, please like, share & leave a review!
Today Sales Toolkit is about understanding the Customer Journey throughout your entire sales process. NEWS FLASH! You never stop selling!
Key Takeaways:
A customer journey serves many purposes.
Promote confidence in your client with a repeatable journey with milestones to trigger connectivity, communication and delight
When you have a repeatable process each client goes through from beginning to end YOU have more confidence to sell
A system to ensure you have happy, loyal customers who will refer you often to others as well as repeat business
Where does a customer journey fit into your business?
From the moment your lead becomes a qualified prospect- meaning they want more information from you
During the sales call
During the follow-up process
Onboarding (critical place)
During the servicing
As your project comes to an end
What should you consider in each phase?
From the moment your lead becomes a qualified prospect- meaning they want more information from you How are you keeping the excitement high and adding value
During the sales call How are you keeping the excitement high and adding value
During the follow-up processHow are you making them feel?- stressed/turned off or enlightened and excited, that your helpful?
Onboarding (critical place)How are you showing your gratitude? Do you send them a thank you?
What are you communicating to them and when?
During the servicing What milestones do you over-communicate? (very important)
As your project comes to an end How are you delivering your outcome? How are you surprising and delighting them?
Do you ask for reviews or feedback? If you don’t ask the answer will always be no.
CONNECT WITH GWEN:
Get More New Clients NOW with my FREE Sales Audit- CLICK HERE
Connect with me on Insta- @GRITANDTENACITYCONSULTING
HAVE A QUESTION?
Ask it here and I will respond directly to you!
Have a Question? Ask HERE
17 Min.