From Bots to Agents: The Evolution of Intelligent Systems

Not too long ago, when we thought of AI, most people pictured simple chatbots. These bots lived on websites, answered FAQs, and maybe helped you reset a password. They were helpful, sure — but limited. Everything they said was scripted. They followed decision trees. If you went off-script, they usually broke down or gave you a generic response. They were rule-based, not intelligent.