Happy to Help | A Customer Support Podcast

Buzzsprout
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Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!

  1. How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson

    VOR 4 TAGEN

    How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson

    Text the show!In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. Whether you’re part of a small startup or ...

    41 Min.

  2. 12. NOV.

    Crisis Management Tips for Customer Success Teams

    Text the show!In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack, where our team went into overdrive to keep customers informed and reassured. We’ll cover essential strategies for crisis management, including how to communi...

    53 Min.

  3. 29. OKT.

    Customer Support Strategies for a Stress-Free Holiday Season

    Text the show!As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team. We hope these insights help you navigate holiday coverage without sacrificing your team’...

    49 Min.

  4. 15. OKT.

    Curiosity, Community, and Casa Bonita: ElevateCX Recap

    Text the show!This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX! In this episode, we'll discuss specific talks from the event, why ElevateCX doesn't feel like your typical work conference, and how our time in Denver inspired us to continue providing remarkable support experiences for our customers. Plus, you'll hear directly from support professionals as they share their advice, softw...

    48 Min.

  5. 1. OKT.

    How to Write Remarkable Emails for Customer Support

    Text the show!We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills. If you haven't already listened to them, we recommend going back and listening to our episodes about alig...

    45 Min.
  6. Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

    17. SEPT.

    Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

    Text the show!We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the ...

    51 Min.
  7. The Importance of Finding Your Community with Sarah Hatter

    3. SEPT.

    The Importance of Finding Your Community with Sarah Hatter

    Text the show!We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events!We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver a...

    1 Std. 13 Min.

  8. 20. AUG.

    Tips and Strategies for Getting Out Of the Support Queue

    Text the show!Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience!In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other projects and development. We highlight the significance of allowing for deep work, taking intentional breaks from the inbox, and setting clear expectations to foster a productive, yet flexible, support environment. These dynamic approaches will c...

    48 Min.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!

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