Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant
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  • MANAGEMENT

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

  1. VOR 4 TAGEN

    Can Expanded Function Dental Assistants (EFDA) SOLVE The Dental Shortage?

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Dental practices are being stretched thinner than ever, but the solution isn't just hiring more people. It's learning how to better use, train, and trust the team you already have.   In this episode, I sit down with Stacey Singleton - assistant extraordinaire -  to discuss how dental practices can adapt to staffing shortages by rethinking team roles and expanding responsibilities within proper scope of practice. We talked about expanded function dental assistants, smarter scheduling, access to care challenges, and the impact of investing in education and training. Stacey has built an accredited program all while working with dentists across states. Graduates seek out practices who elevate assistants, hygienists, and teams as a whole. Every dental office should be full of such colleagues!   Connect with Stacey    Website: https://www.talkteeth2me.com/ IG:  @talkteeth2me   Link we referenced:   DANB State Dental Assisting Requirements  ------------- Join us for Practice Management Power Day on Sept. 25 in Denver! This event is designed for experienced managers and dentists. Visit https://practicemanagementpowerday.com to register! —------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #DentalPractice #DentalTeam #DentalStaffing #DentalAssistants #PracticeManagement #AccessToCare

    50 Min.

  2. 20. JAN.

    The Real Reason Dental Billing Is So Frustrating

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Does dental billing feel harder than it used to? You're doing the same work, but claims stall, rules change, and nothing seems consistent anymore. My friend and Dental Revenue Network member Brooke Bird joins me to break down why that's happening.   The rules keep changing, knowledge is scattered, and practice management systems haven't kept up all that well. Why does working on claims now feel like detective work? Different payer quirks and clearinghouse changes have quietly slowed cash flow. What are your options? Brooke and I consider what's really happening behind aging accounts, leased networks, and unpaid claims. Hopefully our discussion can help you firm up your systems!    As promised, grab your Insurance Compass here:  https://birdseyebilling.com/insurance-compass   Connect with Brooke Bird  Facebook: https://www.facebook.com/profile.php?id=61550209355734 IG: https://www.instagram.com/birdseyebillingdental/ LinkedIn (Brooke Bird): https://www.linkedin.com/in/brooke-bird-298ba3127/ LinkedIn (Birdseye Billing Dental): https://www.linkedin.com/company/birdseye-billing Website: https://birdseyebilling.com/ ------------- Join us for Practice Management Power Day on Sept. 25 in Denver! This event is designed for experienced managers and dentists. Visit https://practicemanagementpowerday.com to register! ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt #DentalBilling #DentalInsurance #DentalOfficeLife #DentalManagement #DentalAR #DentalPractice #DentalAdmin #DentalRevenue

    49 Min.

  3. 8. JAN.

    Special Episode: Chew On This Trends for 2026

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   What will dentistry really look like in 2026? Teresa Duncan and Kevin Henry cut through the noise to unpack the economic, workforce, insurance, and technology trends that will shape dental practices sooner than many expect.   They take a data-driven look at trends such as persistent staffing shortages and rising labor costs to the growing role of AI. Compliance risk is increasing and practices face mounting profitability pressure. How can we refocus on business fundamentals while  adapting to shifting patient expectations? This webinar replay can help you be proactive heading into 2026!    Connect with Kevin Henry: www.KevinSpeaksDental.com   Connect with Teresa Duncan: www.OdysseyMgmt.com   Chew On This Podcast Playlist here! https://www.youtube.com/playlist?list=PLJF_kSfpA7sJHVgO0lojChMhGRiYlIb3Z   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt #ChewOnThis #DentalPodcast #Dentistry #DentalIndustry #DentalAI #FutureOfDentistry #DentalOfficeManagement #RevenueCycleManagement #DentalTrends #DentalInsurance #PatientExperience #DentalTeam #Dentistry2026

    1 Std. 3 Min.

  4. 23.12.2025

    The Side of Dental Practice Management No One Talks About!

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Most dental practices don't struggle because of dentistry but because of what happens behind the scenes.   Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients' misses and wins. The realities of running a successful dental practice include understanding KPIs (without drowning in numbers) to leading teams with clarity and accountability (without losing your mind!).    We touched on so many topics - the time really flew by! Just a few topics:    Associate integration (so delicate) Manager burnout Realistic case acceptance tips When leadership isn't an innate skill   This is a candid look at dental practice management no one tells you about.   Connect with Olivia Smith   Website https://osdentalconsulting.com/home/ Facebook https://www.facebook.com/660184687177918 Instagram https://www.instagram.com/osdentalconsulting/   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #DentalPracticeManagement #DentalPracticeGrowth #DentalOfficeManagement #DentalLeadership #PracticeProfitability #DentalBusiness

    54 Min.

  5. 10.12.2025

    How To Protect Your Dental License

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know that throwing away a simple "education letter" from an insurance company could be the first step toward an audit seven years later? Or that hiring a team member without checking the exclusion list could label your practice "radioactive" and cut you off from federal funding? Many dental practice owners don't realize that common habits, like billing under a selling doctor's name during a transition are actually considered False Claims fraud. In this episode, I sit down with dental-specific attorney Justin Withrow to reveal the serious legal risks that often fly under the radar. He breaks down the three "buckets" of regulatory enforcement: insurance audits, board investigations, and criminal/civil inquiries. Then he explains how to organize your records before the investigators show up. This conversation is about protecting your livelihood. An audit isn't just a request for money back, it is an investigation that can lead to referrals to the state board or attorney general. Don't wait until you receive a subpoena to organize your compliance protocols! In this video, we cover: The "Education Letter" Trap: Why insurance companies track these for years and use them to prove you "knew better" during future audits. The Exclusion List: Why employing someone on the OIG list creates a "radioactive" situation for your practice and how to check it. https://oig.hhs.gov/exclusions/index.asp Billing Fraud vs. Mistakes: The dangerous reality of billing under a veteran doctor's name while a new associate waits for credentialing. Audit Survival: Why organized records and "audit-proof" documentation are your best defense when a payer demands 50 patient charts. Informed Consent: Why this must be a conversation process, not just a signature on a form, to protect you from board complaints.   Connect with Justin Withrow  Email jwithrow@flannerygeorgalis.com   Website https://flannerygeorgalis.com/team/justin-withrow/ Facebook https://www.facebook.com/justin.withrow.77 Linkedin https://www.linkedin.com/in/justin-withrow/ ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #DentalPractice #DentalLaw #InsuranceAudit #PracticeManagement #RiskManagement #DentalBilling #Compliance

    52 Min.

  6. 26.11.2025

    Leadership Advice For New Managers

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Leading employees can feel like walking through a minefield. One wrong step and morale, productivity, or trust can explode. But great leaders are not born with the ability to navigate tough personalities. They learn the strategies, communication skills, and mindset shifts that turn conflict into constructive growth. My friends Ashley Bond and Lorie Streeter joined me to talk about leadership challenges new managers face every day. We tackled it all: resistant employees, navigating office politics, and owners who may not always have your back. We offer help with conflict resolution, accountability, emotional intelligence, setting and boundaries. And importantly, we focus on protecting your mental health in high-pressure roles. This discussion will help emerging leaders communicate more clearly to build trust, even when employee dynamics get complicated. This was a follow up to "What I Wish I Knew: Administrative Wisdom," a webinar hosted by…you guessed it.. Wisdom! We had so many questions that we needed to tackle them in a separate session. You can access the original session here: https://www.withwisdom.com/resources/what-i-wish-i-knew-administrative-wisdom Connect with Ashley Bond Website: https://www.withwisdom.com/ Connect with Lorie Streeter: Website: https://getmaxassist.com/book-a-demo-lorie/   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt

    55 Min.

  7. 12.11.2025

    #1 Cost Optimization Expert: Use My Tips to Cut Dental Costs by 28%

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Your practice might look efficient, but what if unnoticed expenses are quietly draining thousands from your bottom line each year?   My friend Adam Smith talked with me about the hidden costs that most dental offices overlook and how small changes can make a big difference. Everyday expenses like merchant fees, internet contracts, and bundled tech services can quietly add up. Negotiating and reviewing your fees can bring real savings without cutting team members or quality. We dig into what indirect costs really mean, why checking your numbers matters more than you think, and how tightening up your spending can open room for raises, upgrades, or a better cushion for your practice. It's an honest, practical chat about spending smarter and keeping more of what you earn.   Connect with Adam Smith   Email: Adam.Smith@SchooleyMitchell.com Contact number: 415 572 0948 Facebook: https://www.facebook.com/schooleymitchellasmith Instagram: https://www.instagram.com/schooleymitchell_bay_area/ LinkedIn: https://www.linkedin.com/in/adamdsmith/ YouTube: https://www.youtube.com/@AdamSmith-SchooleyMitchell Website: https://www.schooleymitchell.com/office/asmith/dental-savings/?contact#resources   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt

    50 Min.

  8. 29.10.2025

    The Real World of Dentistry No One Prepares You For

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Dental school prepares you to save teeth but not for the life that comes with it. The truth is, most dentists are blindsided by what happens once the drills are down: confusing insurance contracts, shrinking reimbursements, rising debt, and the daily challenges of managing people. In this conversation with my friend Dr. Amrita Patel, we unpacked the realities of practice ownership and associate life. Did you know that you'll need to know how to prevent accounts receivable nightmares? Or how to lead a team without burning out? Oh - plus handle patients!    We dig into false perfections shown on social media, the misinformation new grads are buying into, and the hard truth that many seasoned dentists still lack the foundational business skills. This is the real world of dentistry - the part no one told you about.    Connect with Amrita Patel Instagram: https://www.instagram.com/dramritapatel/?hl=en LinkedIn: https://www.linkedin.com/in/thedramri/   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/   ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt

    50 Min.
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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

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