Automating business processes by introducing artificial intelligence into your operating systems allows for a more efficient way of handling business operations, more time for value-adding tasks, and reduces the potential for human error. No matter whether it's about automating invoices, e-mails, or customer support tickets - SAP AI Business Services ensures that artificial intelligence can be easily consumed across your entire business! This podcast series will introduce you to the SAP AI Business Services solution portfolio and several use cases, as well as give you an idea of how to get started and implement business services into your business context.
Episode 06: Accelerate the Processing of Invoices Without PO Reference
Manual invoice processing is extremely time-consuming and error-prone, requiring at least 15 steps before the final posting is done and the invoice can be paid. Moreover invoices often arrive without a Purchase Order Reference, which means that employees spend a lot of time to find matching G/L-Accounts or Cost Centers. The SAP AI Business Servicve "Invoice Object Recommendation" can support the service agent in the accounts payable department through the prediction of correct account and cost center assignments. By predicting the right values through the usage of machine learning technologies the solution simplifies the internal process, increases productivity as well as the quality of invoice processing. Join us and Daniel Kwak on a journey into the world of accounts payable automation.
Episode 05: Fast and accurate text extraction with Chargrid-OCR
In an era of “digital first”, still a large fraction of the processed documents exist in printed format. A train ticket, a signed contract, an invoice coming with shipped goods… To cut down on manual handling and automatically processing such documents, the first step is often Optical Character Recognition – the process to extract text from printed pages. Though many technologies to solve this problem have been proposed over decades, they are often unsatisfying in accuracy and runtime. In this podcast we discuss Chargrid-OCR, a solution developed by SAP AI Business Services based on cutting-edge deep learning technology. Thanks to recent advances in algorithms and making use of the most recent hardware, Chargrid-OCR allows to boost accuracy and efficiency of automatic information extraction.
Episode 04: Easily Locate and Identify Named Entities in Unstructured Text
Businesses still navigate huge amounts of labour-intensive, manual and error prone activities and struggle to implement automation successfully and in the right processes. A huge number of manual tasks can be especially found in customer service centers and wherever large amounts of documents, such as vendor inquiries, invoices or customer service requests roll in. Wouldn't it be wonderful if new technological advances such as Artificial Intelligence and machine learning powered technologies could make a full automation of these lengthy manual tasks possible? The SAP AI Business Service “Business Entity Recognition” is a powerful machine learning technology to detect, highlight and identify any given type of named entity in unstructured text. Tune in and learn how by doing so the service helps to significantly improve productivity and performance of your workforce while reducing costs and the chances of human error.
Episode 03: Classify Unstructured Documents with AI
Many companies today still struggle with low process efficiency across organizations due to extensive paper and document-based communication. Bursting e-mail folders and large numbers of business documents that need to be processed consume valubale time of your employees that could otherwise be invested in more strategic business tasks. But what if through the usage of artificial intelligence, automatic and customer-specific document classification for documents was possible? The SAP AI Business Service "Document Classification" enables companies, that manage large numbers of business documents, to automatically and easily classify documents based on customer-specific classification schemas. Join us and learn how not only newly incoming emails will be classified in classes and types, so you never miss a payment reminder again, but also why already messy folders don't have to be written off immediatly.
Episode 02: Facilitate & Automate the Processing of Service Requests
Are your employees also drowning under the amount of service requests they are receiving every single day? At the same time you want to provide your customers with the best possible service to increase customer retention and ensure a happy and loyal customer base? Top-notch Customer Service has become a competitive advantage because it retains customers and cultivates loyal following. SAP AI Business Services "Service Ticket Intelligence" can support you to achieve just that. Tune in, get started, and answer service requests more quickly, more accurately, and never forget a single customer request anymore.
Episode 01: Start your Intelligent Journey with SAP AI Business Services
In the first episode of this podcast series Nadine Hoffmann explains how SAP AI Business Services ensure that artificial intelligence can be easily consumed across the entire business, by providing strategic services and applications that automate and optimize corporate processes and enrich the customer experience across the intelligent suite.