Service Design Podcast

Service Design Podcast
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In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

  1. #66 - Meet our new host: Eva Faes

    8. Juni

    #66 - Meet our new host: Eva Faes

    A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.

    6 Min.
  2. #65 - Modernising digital services at scale with Hefen Wong

    14. Apr.

    #65 - Modernising digital services at scale with Hefen Wong

    What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.

    56 Min.
  3. #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

    9. März

    #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

    We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?

    47 Min.
  4. #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

    2. Feb.

    #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

    We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).

    50 Min.
  5. #62 - Making waves with Maarten Raemdonck and Lien Dewitte

    17.11.2025

    #62 - Making waves with Maarten Raemdonck and Lien Dewitte

    We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to building lasting change, they share honest lessons from Aquafin’s journey to make innovation part of everyday work in a company that treats the waste water of 5 million people daily.

    1 Std.
  6. #61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck

    17.09.2025

    #61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck

    In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. From private 5G networks to co-designed care services, we explore how design thinking is driving real change in a clinical setting.

    54 Min.
  7. #60 - Digitizing Buildings with Sun Ah Hwang

    03.06.2025

    #60 - Digitizing Buildings with Sun Ah Hwang

    What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health cards” of buildings. From DIY dreams to data-driven renovation advice, we discuss how DBLs are reshaping our approach to sustainability, ownership, and building design across Europe.

    1 Std. 11 Min.
  8. #59 - Prototyping for the planet with Dr. Samuel Huber

    15.01.2025

    #59 - Prototyping for the planet with Dr. Samuel Huber

    Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researcher, he utilises his academic side for real-life prototyping of strategies.

    59 Min.
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Info

In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

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  • Erstellt von
    Service Design Podcast
  • Jahre aktiv
    2016 - 2026
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    69
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    © Copyright 2026 Service Design Podcast
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