Service Drive Revolution with Chris Collins Business Outlaws Network

In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels.
#hospitality #unreasonable #willguidara
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.
 
0:00 - 3:50 Engagements and Getting Old
3:50 - 17:29 News
17:29 - 34:50 Be a Teacher, Not a Preacher
leadershipdevelopment   #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean dealerships such as offering hose and belt accessory kits with engine replacements, as well as general tips like creating fun incentives and specials for the Service Department to sell accessories. He also suggests that Parts Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - h
ttps://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: 
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup

In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost customer loyalty, profits, and your reputation for quality. Don't miss this game changing information that could save your dealership thousands of dollars and countless headaches.
0:00 - 6:00 Chris and Family
6:00 - 14:00 Christian Engaged
14:00 - 33:30 Eliminate Comebacks
#servicemanagement #hiring #dealershipbusiness Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Drive By, Chris Collins tackles a question from a caller who recently acquired a few dealerships and is struggling with negativity from the staff. Chris shares his insights on how to handle this common issue, drawing from his experience with multiple dealership acquisitions. Learn strategies for overcoming resistance to change, building a positive culture, and getting your new team on board. If you're considering a dealership acquisition or facing similar challenges, this episode is a must watch!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - 
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule 
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: 
ttps://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- 
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup