Turning Sustainability into Profits in Aftermarket Services with Lisa Hellqvist

In this episode, we break down the complexities of sustainability in the aftermarket and services industry, offering practical insights and real-world examples to help you balance profitability with long-term ESG goals.

Our guest, Lisa Hellqvist, Co-Founder and Managing Director of Copperberg, will give an overview of how and why, over the years, the sustainability agenda has grown in significance within the sector, the business case for sustainability, the challenges of embedding sustainable practices into your business, and the steps you can take now to stay ahead. 

Join us as we discuss:

- Forces Driving Sustainability in Aftermarket Services: How customer expectations, regulatory pressures, and technology are reshaping how aftermarket companies approach sustainability.

- Challenges and Opportunities: The barriers companies face in turning sustainability goals into action and how some have turned these challenges into profitable opportunities. 

- Designing and Proving Sustainable Practices: Real-world examples of companies rethinking product design and adopting holistic approaches that align commercial and environmental goals, as well as effective strategies for measuring and communicating sustainable value to stakeholders.

- Embedding Sustainability Across the Organization: How to secure leadership buy-in, integrate sustainability into sales and service teams, and create a lasting cultural shift that ensures sustainability becomes part of the company’s DNA.

As sustainability continues to shape industry expectations, companies that proactively embed it into their core operations will find themselves not only meeting regulatory and customer demands but also setting the pace for a future where responsible practices define success. This episode provides the tools and inspiration for industry leaders to move from intention to action, transforming sustainability into a cornerstone of a resilient, forward-thinking business.

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Time Stamps: 

00:00 Introduction to Copperberg Conversations

04:42 Forces Driving Sustainability in Aftermarket Services

09:30 Challenges of Integrating Sustainable Practices

17:48 Designing for Service and Sustainability

25:44 The Value of Sustainable Solutions

32:06 Customer Preference for Sustainable Services

34:40 Driving Profitability through Refurbishment Programs

45:05 Service Function as a Moneymaker and Competitive Advantage

47:47 Upcoming Event: Sustainability in Service Summit in Stockholm

48:45 Outro

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Stay Connected:

- Connect with ⁠Lisa Hellqvist on LinkedIn⁠ - ⁠https://www.linkedin.com/in/lisahellqvist/⁠ 

- Join Copperberg’s ⁠online Business Manufacturing Community⁠ - https://bit.ly/3ZiYUoe

- Follow Copperberg: 

→ ⁠LinkedIn⁠ - https://bit.ly/cpprbrgLi

→ ⁠YouTube⁠ - https://bit.ly/cpprbrgYT

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- Got feedback or questions? Drop us a line at podcast@copperberg.com—we’d love to hear from you!

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Music sourced from ⁠Pixabay⁠ - https://bit.ly/3XZ2KSE