With Guest Chris Poad: Data Driven CX in the Retail industry‪.‬ Data Driven CX

This episode will look at the topic of Data Driven CX in the Retail industry. Meet Chris Poad – currently Managing Director, Retail Solutions EMEA at Google Cloud, and with an impressive career at leading retailers such as Otto Group, Amazon, and Tesco. Get Chris’ point of view on how data informs and drives the customer experience. We’ll discuss how data teams can help the business leverage data and how critically important it is to democratize data – making it available and of use to everyone in the organization.