36 min
Customer Service in the UK – In 2024 How Are We Really Being Served? Bob & Jeremy's Conflab
-
- Management
Send us a Text Message.In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political whirlwinds influencing staffing. As we navigate the transformation of customer service, we acknowledge the impact of digital com...
Send us a Text Message.In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political whirlwinds influencing staffing. As we navigate the transformation of customer service, we acknowledge the impact of digital com...
36 min