The Hyperengage podcast is a weekly, interview-style podcast series uncovering bits of knowledge from some of the greatest minds in tech. We unearth the how's, why’s, and what's that drive the tech of today. Want to join in as a guest, drop an email at firstname.lastname@example.org
Customer Success Best Practices from Sarah Beatty, Manager of Customer Success at PostBeyond
In this episode, we chat with Sarah Beatty, Manager of Customer Success at Post Beyond, an Influitive company, which is a leading Employee Advocacy, and Social Selling Platform that enables global enterprises and their employees to find and share relevant content with their social networks to reach, engage, and influence — driving measurable business results. Sarah walks us through the challenges faced by the startup initially and how they were able to develop a successful Customer Success strategy. She then also shares how cross-functionality is achieved between teams, the important aspects to consider when choosing a CS platform, and her advice to people wanting to join Customer Success.
June.so: The simplest way to do product analytics
In this episode, we sit down with Enzo Avigo, CEO of June, an innovative product analytics platform. Enzo takes us through his journey of building June, sharing key lessons and experiences gained along the way, including his time in Y Combinator. He also offers a glimpse into June's go-to-market strategies, providing valuable insights into the inner workings of a successful startup and the thought process of an entrepreneur.
The Art of Customer Success at HubSpot: Insights from Jonathan Corbin, Global VP of Customer Success and Strategy
Today on the show, we have Jonathan Corbin, Global VP of Customer Success at HubSpot, a Leading CRM Platform for Enterprise Companies. He started by sharing his journey from being an engineer to launching his own startup and then embarking on his career in customer success. He then walked us through how HubSpot has evolved over the years and the various strategies that the company has implemented to stay ahead of the competition. He also shared insights into their approach toward customer success and how they leverage their own platform to serve over 150,000 customers.
The Story of Vinco, an Edtech startup that helps companies empower their workforce via education opportunities.
Today on the show, we have Lissy M Giacomán Colyer, CEO of Vinco. Vinco is a Mexican EdTech platform that helps companies empower their workforce via education opportunities. In this episode, Lissy shares her story of how she started Vinco and her motivation for wanting to create a positive impact through education. She also delves into her experience as a part of Y Combinator's startup school, discussing the valuable lessons she learned and how it helped her grow and develop her business.
Regie.ai - An all-in-one AI Content Creation and Management System for Modern GTM Teams
From streamlining workflows to conversational intelligence, AI in customer success has become integral to a more comprehensive perspective on customer engagement. [Regie.ai](http://Regie.ai) is one such example that blends the art of language & the science of delivery to create, test and analyze personalized prospecting sales campaigns so you don’t have to.
In this episode, [LeeRon Yahalumi](https://www.linkedin.com/in/leeron-yahalomi-1b066819/) shares a handful of great insights on leading great customer success organizations. LeeRon recently joined [Regie.ai](http://regie.ai/) as its head of customer success, after serving as VP of sales and CS at [Textio](https://textio.com/?utm_source=linkedin&utm_medium=page&utm_campaign=company-page&utm_content=visit-website-button) for more than three years.
Listen in as she walks us through the different ways [regie.ai](http://regie.ai) uses AI to deliver more engaging and effective communication.
How Salesloft Leads with Customer Success
This week on The Hyperengage Podcast, we speak to [Natasha Evans](https://www.linkedin.com/in/natashaevans1/), VP of Global Customer Success at [Salesloft](https://salesloft.com/). Salesloft helps thousands of the world’s most successful selling teams drive more revenue with the only complete Sales Engagement platform available in the market.
In this episode, Natasha walks us through her background and how she started her customer success journey at Salesloft. She also shares how they measure customer success, what their onboarding process looks like, and the tools they leverage at Salesloft.
Have a listen as Natasha talks about the culture, training initiatives, and customer success best practices at Salesloft.