83 episodes

IT authors and entrepreneurs Ryan Morris, Karl Palachuk, and Dave Sobel provide commentary on the changing world of technology opportunities and emerging tech.

We want to expand the discussion from the SMB IT channel to all things tech - with one eye on the future and the other on profits. Join us!

The Killing IT Podcast Karl W. Palachuk

    • Tech News

IT authors and entrepreneurs Ryan Morris, Karl Palachuk, and Dave Sobel provide commentary on the changing world of technology opportunities and emerging tech.

We want to expand the discussion from the SMB IT channel to all things tech - with one eye on the future and the other on profits. Join us!

    Episode 82 - Universal Connectivity, Digital Transformation, and the Smart Office

    Episode 82 - Universal Connectivity, Digital Transformation, and the Smart Office

    After spending 49 minutes "warming up," we hit the record button.
    This turned out to be a particularly timely episode.

    Topic 1: How close are we to universal connectivity?
    And what does that mean, actually? In addition to searching for parity between work vs. home, and school vs. home, we are also looking at rural vs. urban.
    Related Link:
    https://www.theverge.com/21504476/online-school-covid-pandemic-rural-low-income-internet-broadband

    Topic 2: Strategies for transformation (and why they fail).
    Ryan's favorite topic - digital transformation. There's a lot of talk these days of how Covid is increasing digital transformation. But if it's too slow, there are other issues as well.
    Links:
    - https://www.techrepublic.com/article/5-strategies-for-cisos-during-a-time-of-rapid-business-transformation/
    - https://thenextweb.com/growth-quarters/2020/10/08/3-biggest-reasons-why-a-companys-digital-transformation-fails/

    Topic 3: Life after the pandemic - Smart offices
    How much will your office really look different when the pandemic is over. We are not in universal agreement on this.
    Links:
    - https://www.techrepublic.com/article/your-office-will-look-very-different-when-you-return-heres-what-is-changing/#ftag=RSS56d97e7
    - https://iotbusinessnews.com/2020/10/06/99940-why-we-need-to-start-incorporating-better-cybersecurity-measures-for-iot-devices-used-by-health-organizations/
    :-)
     

    • 32 min
    Episode 81 - Remote Report Card, Total Connectivity, and Tech Budgets

    Episode 81 - Remote Report Card, Total Connectivity, and Tech Budgets

    No awards this week . . . but we have a sponsor!
    -----
    Topic 1: Remote work versus distributed work
    We all "went remote" all of a sudden. Did we do it right? The fact that you can go remote does not mean that you maintained culture, and all the good things about your business.
    We discuss - of course.
    Related links:
    https://blog.dropbox.com/topics/work-culture/the-crucial-difference-between-remote-work-and-distributed-work https://www.workplaceless.com/blog/remote-work-competency-model https://www.lifesize.com/en/distributed-work-hub https://www.washingtonpost.com/technology/2020/10/01/twitter-work-from-home/
    Topic 2: Have we not thought big enough about the connected world?
    We have "some" cool, futuristic technology, but we don't yet have the totally-connected, always-on access we were hoping for. Now that glowing vision of the future is coming into focus . . . brought to you by Huawei.
    We love the vision. Just wondering if we can get it from someone else.
    Link:
    https://thenextweb.com/tech/2020/10/06/moving-past-mobile-why-innovation-must-happen-beyond-smartphones/
    Topic 3: Return of “Life after Covid” - Post-COVID CIOs are looking at budget increases.
    IDG say, "Innovating with a reduced budget will become a high priority for tech leaders as the economy returns to health finds major annual CIO survey." But, at the same time, large companies are enjoying an increase in technology spending.
    MSPs are absolutely in a position to provide this kind of strategic advice to their customers, and they need to have that kind of insight in order to be relevant in the current planning / guessing phase.
    Link:
    https://www.idgconnect.com/article/3583491/post-covid-cios-are-well-placed-for-business-change.html -- -- --
    Sponsor Note:
    The MSP event of the year is back. This time, it’s virtual and free to attend!
    Sherweb's Accelerate 2020 offers a comprehensive online program to help you gear up for the future of managed services. Industry experts will deliver thought leadership sessions and hands-on workshops on sales, marketing, financials, strategic business planning and customer engagement. Also available will be 1:1 meetings and fun virtual networking.
    Want to stay relevant in a disrupted world? Join us from anywhere on October 21st and 22nd. Registration is open at accelerate.sherweb.com.
    :-)
     

    • 29 min
    Episode 80 - Changing RMM Tools, Building the Stack, and the OS Environment

    Episode 80 - Changing RMM Tools, Building the Stack, and the OS Environment

    Big Thank You to CrossBeam for including us on their list of top-12 pocasts! See the details at “The 12 Best Partnership and Business Development Podcasts (So Far)“
    https://blog.crossbeam.com/best-partnership-and-business-development-podcasts

    Topic 1: Microsoft gets into the RMM tool space.
    We explore the gap between the products being offered by vendors and where the market is going. We used to build machines. Now we build stacks of tools and services.
    We continue to evolve, and the environment in which we operate continues to involve.
    What is the channel takeaway? Tune in.

    Topic 2: The transparency of technology and how that progresses through maturity stages.
    How much of an expert do you need to be? Or, more precisely, how deep do you need to go with the technology vs. understanding enough to solve client problems?
    Clients just want the solution. You need to be competent, but you don't need to explain all the details to them.
    Related Link:
    https://medium.com/invisible/technology-is-best-when-invisible-2b72e31c6e4a

    Topic 3: As various companies move into "our" space, how does this affect the services we're already offering. Again, with Microsoft and others: How do they fit into the solution where I already have other solutions?
    And a related question is: Do these "new" players play well with others?
    -- -- --
    Sponsor note:
    Acronis invites you to the Acronis Global Cyber Summit, this is the premier event dedicated to connecting the IT channel and IT pros with actionable insights, solutions, and strategies for effective cyber protection. Bringing together service providers, value-added-resellers, CIOs, and ISVs, the Summit is the world's largest gathering of thought leaders and industry experts sharing insights and advances in the field of cyber protection. Featuring a long list of speakers, sign up for free at https://acronis.events/summit2020/.
    You’ll even be able to catch Dave doing “why do we care” online. See you there.
    :-)
     

    • 32 min
    Episode 79 - Dark Web Arrests, Underwater Servers Update, and Microsoft RMM

    Episode 79 - Dark Web Arrests, Underwater Servers Update, and Microsoft RMM

    Thanks to Sherweb for sponsoring this episode! (Details below.)

    Topic 1: 179 Arrested in Massive Global Dark Web Takedown
    "Operation Disruptor" is an unprecedented international law enforcement effort, stemming from last year’s seizure of a popular underground bazaar called Wall Street Market. This more than a US-centric law enforcement effort since the dark side of the Internet is international. So, this was a major, successful, multi-national undertaking.
    Clearly, this is something you should be talking to you clients about. They don't need the details, of course, but they need to know that the threat is real!
    https://www.wired.com/story/operation-disruptor-179-arrested-global-dark-web-takedown/

    Topic 2: Microsoft’s underwater server experiment resurfaces after two years.
    Turns out, dunking data centers is a great idea! About 1/8th as many failures, compared to data center up here with oxygen and temperature variations. It's also a good test for data centers in space or on other planets.
    Next up: Placing data centers offshore . . . near you.
    https://www.theverge.com/2020/9/14/21436746/microsoft-project-natick-data-center-server-underwater-cooling-reliability

    Topic 3: Microsoft Lighthouse: An RMM.
    We tackle this straight on. Does the new MS Lighthouse with MSP dashboard compete with you? Or is it simply competing for your attention and money?
    Announcement: https://techcommunity.microsoft.com/t5/small-and-medium-business-blog/announcing-microsoft-365-lighthouse-for-managed-service/ba-p/1698181
    Note, also that T-Mobile is offering Microsoft 365 and support services.
    https://www.bloomberg.com/press-releases/2020-09-21/t-mobile-gets-down-to-business-for-small-business-launches-new-small-business-plans-with-microsoft-365
    And HP is offering managed services . . .
    https://www.channelpronetwork.com/news/hp-introduces-subscription-hardware-and-services-program-smbs
    And Lenovo is offering managed services . . .
    https://www.channelpronetwork.com/news/lenovo-introduces-microsoft-365-managed-services-smbs
    Should you be afraid? Energized? Should your clients be warned about these changes? We discuss from many different angles.
    -----
    Today's Sponsor is Sherweb's Accelerate 2020:
    The MSP event of the year is back. This time, it’s virtual and free to attend!
    Sherweb's Accelerate 2020 offers a comprehensive online program to help you gear up for the future of managed services. Industry experts will deliver thought leadership sessions and hands-on workshops on sales, marketing, financials, strategic business planning and customer engagement. Also available will be 1:1 meetings and fun virtual networking.
    Want to stay relevant in a disrupted world? Join us from anywhere on October 21st and 22nd. Registration is open at accelerate.sherweb.com.
    :-)
     

    • 34 min
    Episode 78 - Disrupting higher ed, expanding broadband, and Section 230 revisited

    Episode 78 - Disrupting higher ed, expanding broadband, and Section 230 revisited

    Topic 1: Google disrupting Higher Ed.
    Should be jump on this boat? Education is overdue for disruption, but is this the right approach?
    And what’s up with CompTIA?
    Where we move away from 4-year degree and toward certifications, it rubs up against our industry very much.
    Another factor, of course, is the cost of higher ed. And, just to add one more factor: There's more knowledge to be had than is humanly possible to have.
    https://www.inc.com/justin-bariso/google-plan-disrupt-college-degree-university-higher-education-certificate-project-management-data-analyst.html

    Topic 2: Should we make broadband a national effort?
    First off: It seems embarrassing that we are discussing this in the United States!
    Read this and come back:
    https://www.vox.com/recode/2020/9/10/21426810/internet-access-covid-19-chattanooga-municipal-broadband-fcc
    Karl harkens back to his experience in Australia over the last few years.
    The potential here is amazing, for IT Service Providers (not just Amazon and Microsoft). There are many, many ramifications for this.
    If nothing else, increased connectivity means more potential buyers for all services (for all - not must Apple and Facebook).
    Your feedback welcome!

    Topic 3: Section 230, revisited.
    Censorship. Regulation. Publishing. Responsibility. This one covers it all! When both parties agree on something, you know there's a problem.
    https://www.getrevue.co/profile/caseynewton/issues/trump-attacks-section-230-275602
    https://www.theverge.com/21273768/section-230-explained-internet-speech-law-definition-guide-free-moderation
    All of this stuff can help you start ongoing conversations with your clients. You just have to figure out where to start.
    -- -- --
    Sponsor note:
    Acronis invites you to the Acronis Global Cyber Summit, this is the premier event dedicated to connecting the IT channel and IT pros with actionable insights, solutions, and strategies for effective cyber protection. Bringing together service providers, value-added-resellers, CIOs, and ISVs, the Summit is the world's largest gathering of thought leaders and industry experts sharing insights and advances in the field of cyber protection. Featuring a long list of speakers, sign up for free at acronis.events/summit2020/. – you’ll even be able to catch Dave doing “why do we care” online. See you there.
    :-)
     

    • 31 min
    Episode 77 - Smart Devices in Court Evidence and Bitcoin Electricity Usage

    Episode 77 - Smart Devices in Court Evidence and Bitcoin Electricity Usage

    Topic 1: Are all your smart devices going to be used in evidence against you?
    Follow up on the topic of having an AI app get you out of a ticket. Between your cloud-stored camera footage and device recordings, police might be able to be used to defend you . . . or convict you.
    We discuss several sides of this emerging technology, including the integrity of the data as well as our right against self-incrimination.
    Alexa, Play My Alibi: The Smart Home Gets Taken to Court
    Link:
    https://www.wired.com/story/gadget-lab-podcast-470/

    Topic 2: Tech companies want to get you back to your office
    35% of companies have no timeline for getting back to work. But, some very big tech companies are helping you start to move in that direction. But, at the same time, those big companies aren't headed back to their offices!
    Link:
    https://www.wired.com/story/big-tech-help-get-you-back-office/

    Topic 3: Making money from electricity instead of Bitcoin. Huh?
    Recently, power prices in Taxes popped over $200 per megawatt-hour. One company, Layer1, stopped mining Bitcoin for 30 minutes and reaped returns of 700%.
    This highlights an ongoing issue of the true costs of bitcoin.
    Link:
    https://www.aljazeera.com/ajimpact/power-move-bitcoin-miner-soaring-profits-selling-energy-200901152939457.html
    :-)
     

    • 31 min

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