379 episodes

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

Veterinary Viewfinder Podcast Dr. Ernie Ward & Beckie Mossor, RVT

    • Kids & Family

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

    The Benefits of 4-Year Vet Tech Degrees and Innovations in Online Programs with App State’s Jennifer Serling, RVT, VTES

    The Benefits of 4-Year Vet Tech Degrees and Innovations in Online Programs with App State’s Jennifer Serling, RVT, VTES

    Veterinary technician programs have expanded in remarkable ways over the past decade, and there's a push towards getting a four-year degree, with even more advanced degrees on the horizon. This week, we're speaking with the interim Director of Appalachian State University's Veterinary Technology B.S. Program, Jennifer Serling CVT RVT VTES BVSc, to discuss the benefits and pros of a four-year veterinary technician degree and the value of remote education. 

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, explore some of the exciting changes and opportunities in in-person and online veterinary technician programs. This week's guest has a long history of innovating veterinary technician curricula, and we're thrilled to cover her thoughts on why obtaining a four-year veterinary technician degree has potential impacts far beyond clinical practice.

    After you've listened to this week's podcast, please give us a HUGE FAVOR and leave us five stars on Apple Podcasts. Your review helps us reach more of our colleagues with these topics. Thank you!

    Learn more about Jennifer Sterling and App State's Vet Tech Program:
    https://rri.appstate.edu/vet-tech
     https://www.linkedin.com/in/jennifer-serling-75216b15/

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 28 min
    Workplace Risks in Veterinary Practice: How Safe is Your Clinic?

    Workplace Risks in Veterinary Practice: How Safe is Your Clinic?

    Working in a veterinary clinic can pose many hazards. This week, we want to discuss some of the common workplace risks of veterinary practice and why we want you to stop doing them because they are putting you at risk.

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle five major areas of personal risk in veterinary clinics: radiology, animal restraint, ergonomics, dentistry, and anesthesia/operating room. Dr. Ward and Beckie offer examples of each hazard along with tips on mitigating personal risk.

    Viewfinders, this is an important topic for anyone working in veterinary practice. Please share your tips and concerns on our Facebook or Instagram page.

    Also, please do us a HUGE FAVOR and leave us five stars on Apple Podcasts. Your review helps us reach more of our colleagues with these topics. Thank you!

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 28 min
    Have We Forgotten Our Manners in Veterinary Practice? Tips and Tactics to Address Generational Differences

    Have We Forgotten Our Manners in Veterinary Practice? Tips and Tactics to Address Generational Differences

    Have we forgotten how to behave in the clinic these days? This week, we want to discuss generational differences and how we can help improve each other's manners and etiquette when dealing with clients and co-workers. 

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of dealing with four generations of different communication styles and preferences in veterinary practice.

    Today's discussion stems from a recent conversation Dr. Ward had with a couple of veterinary clinic owners. The owners were complaining that the manners and etiquette of some of their younger team members didn't seem up to snuff or meet the standards of professional interactions that they were accustomed to. They lamented that maybe their "home training" had been different. 

    How do we reach different generations regarding professional deportment, manners, and etiquette? Right now, we've got four generations in the workplace. And what's normal? What's abnormal? How can we coach and change? There's a lot to unpack in this podcast.

    Beckie states, "And it's a real judgy conversation. I'll say that upfront. It is kind of saying that here are our situational and social norms. And when we look outside of that, from a judgment standpoint and also from an observational standpoint, how does that impact our clinic?

    Viewfinders, this week's podcast packs a powerful punch on several tough topics! And please leave us a review on Apple Podcasts so we can continue to reach more colleagues! Please share your thoughts on this week's episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com.

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 25 min
    What should you do if a competing vet clinic’s staff is rude when requesting records?

    What should you do if a competing vet clinic’s staff is rude when requesting records?

    What happens when one veterinary clinic's personnel is rude or short with another? We're talking about when you call for records, they are not happy about it - and let you know how they feel! This week, we are talking about the benefits and risks of informing another clinic of the behavior of their staff. And what about giving clients medical records? How do you handle that? This week, we discuss these topics and a whole lot more on The Veterinary Viewfinder!

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, discuss all things medical records request on the episode. Dr. Ward begins with a scenario of a vet clinic receptionist who is repeatedly treated rudely when calling a nearby practice to request medical records. Should the clinic notify a manager or owner about the staff's bad attitude? If so, how? And what can the clinic reasonably—and realistically—expect to happen next?

    Beckie also shared a recent "medical records mixup" that left her frustrated, and our hosts discussed how to handle medical requests in general.

    Viewfinders, this week's podcast packs a powerful punch on several tough topics! Please leave us a review on Apple Podcasts so we can continue to reach more of our colleagues! Share your thoughts on this week's episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com.

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 30 min
    First Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHR

    First Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHR

    This week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT!

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a would-be veterinarian, becoming a registered veterinary technician, managing a successful veterinary clinic, working in industry, and earning her CVPM and SPHR, NAVTA, and Viticus (WVC) Boards, and her recent election as President of the Viticus Board of Directors! Viewfinders, Heather’s story is inspirational in so many ways!

    To learn more about Viticus and Heather:

    https://www.viticusgroup.org
    www.linkedin.com/in/heather-prendergast-rvt-cvpm-sphr-aa907048
    www.synergie-llc.com

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 30 min
    Sad Triangles of Pizza and Moldy Leftovers: Veterinary Clinic Common Area Disasters

    Sad Triangles of Pizza and Moldy Leftovers: Veterinary Clinic Common Area Disasters

    Is your break area always a mess? Whose responsibility is it to clean it? And what about coffee? Do you pay? Or does your boss? This week, we discuss a multitude of messes that can occur in the common areas of a veterinary clinic. We also debate who should be on the hook for that special brand of coffee and tea that you like and more bread rook dilemmas.

    Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of “when break rooms attack!” From messy tables to moldy leftovers to whether or not staff should nibble on client goodies, we delve into a multitude of potential snack and break room problems.

    Viewfinders, have you ever had heartbreak - or a heart attack - when dealing with food and drinks in your clinic? Who does the dishes? Do your refrigerated items have an expiration - or too-out - date? Share your thoughts and experiences on our Facebook or Instagram pages (@veterinaryviewfinder) or email us at veterinaryviewfinder@gmail.com.

    #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

    • 28 min

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