John Eckbert is the CEO of Five Guys in Europe. By far the most successful ‘posh burger’ chain in Britain, John tells us how he took a classic concept to a whole new content by inventing a unique business model.
Five Guys in Europe is not just a franchise, but John rather started from zero on a joint venture which has so managed to eclipse the dozens of other similar businesses that launched at the same time, and then some.
As well as dishing out profound business and management advice, John walks us through how a sea-change in his personal life left him feeling trapped and alone. But John fought fires at both home and work in order to make Five Guys what it is today. We’re so glad he did.
What shaped your business mentality?
Five Guy’s journey
Building a successful business without marketing
How to stop employees becoming compliant
Installing company values
Hiring the best people
Attention to detail
How do you keep calm?
Hardest moments & how to handle them
Critical feedback, standards & customer service
Business decisions and their impact
What’s the biggest threat to Five Guys?
What makes you happy?
What’s are the foundations of your future?
Our last guest’s question
Watch the episodes on Youtube: https://www.youtube.com/c/TheDiaryOfACEO/videos
Follow us on Telegram: https://t.me/diaryofaceo
Huel - https://my.huel.com/Steven
BlueJeans - https://www.bluejeans.com/