37 episodios

Training expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.

Training Matters InterAction Training

    • Economía y empresa

Training expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.

    Creating an Atmosphere of Excellence for Team Members and Customers

    Creating an Atmosphere of Excellence for Team Members and Customers

    In this episode of Training Matters Honey Shelton talks to Yolanda Garcia, Executive Vice President and Chief Client Experience Officer at WestStar Bank. Yolanda has made it her passion to establish a climate in which team members can thrive and customers have memorable experiences. These are the two pillars that Yolanda built her philosophy on. Tune in to hear her story.

    • 20 min
    What's Trending on the Compliance Front

    What's Trending on the Compliance Front

    Mary Beth Guard discusses compliance concerns in a world where new privacy scandals seem to emerge weekly. What's your privacy policy? Do you have a fool-proof process in place for reporting malpractices? Mary Beth also brings up the repeal of Dodd-Frank and workplace equality in this must-hear episode of Training Matters.

    • 20 min
    Advice from a Coaching Expert

    Advice from a Coaching Expert

    Are you looking to smooth out a little wrinkle in your career life or are you in need of intensive help? Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut.
    Do you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness. Learn to recognize and avoid the traps we keep falling for and the detours we keep taking in our daily interactions. Pamela and Honey also discuss the difference between an internal and external coach and how to recognize when you need coaching.

    • 17 min
    Deepening the Human Connection

    Deepening the Human Connection

    Why is the subject of human connection so important to your business now? Why should you pay attention to human engagement and how do you start deepening the connection you have with your customers? Joe Sullivan is an expert on the topic and today he shares why and how to deepen your human connections in an increasingly digital world.

    • 25 min
    Staying One Step Ahead of Your HR Headaches

    Staying One Step Ahead of Your HR Headaches

    Honey visits with Stacey Barnier about today's HR headaches. They discuss how to keep employees engaged, how a SHRM certification can help HR professionals and which challenges face the human resource department faces in 2018, one of which of course is the increased awareness and attention to sexual harassment.

    • 25 min
    Process Improvement for the Front Desk and the Call Center

    Process Improvement for the Front Desk and the Call Center

    Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful change or break a bad habit. Honey Shelton talks to Karen Wiehoff, a process improvement expert, and InterAction Training's newest speaker! They discuss how to approach processes you want to improve in the call center, front desk, or any customer facing role. How can you make your call center more efficient? How do decide what processes need improvement and how do you curb resistance to change?

    About our Guest

    Karen C. Wiehoff has more than 30 years of executive management experience. Her career has afforded her in-depth expertise in such areas as leadership, consulting, relationship management, human resources, marketing, and regulatory and compliance initiatives. Before she joined InterAction Training, Karen was the Senior Engagement Manager for a national consulting firm where she partnered and consulted with organizations through strategic planning, change management, and process improvement initiatives. 

    • 24 min

Top podcasts en Economía y empresa