105 episodes

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

Making Dough Show | Restaurant Marketing Show Restaurant Marketing Show

    • Marketing

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

    119. Restaurant Owner: How to get a RAISE

    119. Restaurant Owner: How to get a RAISE

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Please visit our website https://www.makingdoughshow.com/.

    If you are a restaurant owner, how do you feel when employees ask for a raise because they are doing good in their jobs?

    When you are having a salary negotiation with a worker asking for a raise, what could be your basis for granting it? Remember, we should not give an increase in salary just because someone is good at their designated job - because we expect them to perform well anyway, right? We only provide a raise if they do new things apart from what they have signed up for, or in other words if we give them new tasks or responsibilities.

    But what if you, as a restaurant owner, think about how to ask for a raise? The same thing applies to you. If you continue to do the same thing for the last few months, that shouldn't warrant you to get a raise? You must be working on solving more significant problems.

    If you desire to give yourself a raise as a restaurant owner, if you want to grow your sales or have outstanding results, you need to shift and work on new things.

    What is your thought on this? Please put that in the comments section! Don't forget to give us a thumbs up if you liked this video. SUBSCRIBE for a weekly dose of restaurant marketing and restaurant management tips to increase restaurant sales! Let's make some dough!

    #restaurant

    #How To Ask For A Raise

    #Salary negotiation

    #restaurant owner

    #restaurant marketing

    #restaurant management

    #how to start a restaurant

    #restaurant owner

    #restaurant promotion

    #how to start a restaurant business

    #restaurant management tips

    #increase restaurant sales

    #makingdoughshow

    • 3 min
    118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip

    118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Please visit our website https://www.makingdoughshow.com/.

    Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service.

    Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:


    Apply the proper APPROACH

    KNOW what matters to YOUR customers

    Create SYSTEMS/ Quality Control/ Standards

    LEARN from the mistakes!

    Have a system in handling complaints: Using the 5 Why method from Toyota!


    Again, folks, I want to thank you for always tuning in! Please keep watching and share this channel with your friends and succeed in your restaurant business! Make us your weekly habit, give us a like, comment, and subscribe! Let's make some dough!

    #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow

    • 10 min
    117. Turn Complaining Customers Into Loyal Guests | Recover From Complaints

    117. Turn Complaining Customers Into Loyal Guests | Recover From Complaints

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Please visit our website https://www.makingdoughshow.com/.

    For the past few weeks, we've been talking about ways on how to improve customer service to ensure an excellent customer experience in our establishments. Part of this is identifying customer complaints and how to handle them. So, in today's episode, we are going to discuss turning angry customers not only into happy but also to loyal guests:

    Yes! It's possible to convert that "customer from hell" into a customer evangelist who can be loyal to you until eternity. Every complaint can be an opportunity to gain a guest's allegiance! Don't miss watching Making Dough Show today to learn how!

    Thank you so much for tuning in! We're on our road to 2k subscribers! Please help me share this channel with your pals for them to make more dough in their business! We publish new episodes weekly! So if you love this video, please give us a like, comment, and subscribe!

    #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow

    • 12 min
    116. How to Handle Customer Complaints | The Right Way

    116. How to Handle Customer Complaints | The Right Way

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    Please visit our website www.makingdoughshow.com

    Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is it possible to turn an angry customer into a happy customer?

    Customer complaints are crucial to any business. Do you know that you can calculate the lifetime value of your customers? Do you want to learn about the Art and the Science of resolving customer complaints and how it can lead to customer loyalty?

    Then, don't miss watching this episode, and be with me until the last minute of this video! Master on how to handle customer complaints!

    Thanks a bunch for your support! We're on our way to 2k subscribers! Please share this channel with your friends and colleagues to help them make more dough in their business! Tune in for another Making Dough Show episode next week! If you like this video, please give us a thumbs up, comment, and subscribe!

    #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow

    • 16 min
    115. 5 Most Common Restaurant Customer Complaints | And How to Respond

    115. 5 Most Common Restaurant Customer Complaints | And How to Respond

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    What are the most common customer complaints you receive in your restaurant?

    Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger.

    But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation.

    In today's show, we are talking about the five most common restaurant complaints and solutions, such as:

    ❌Wait time (speed of service)

    ❌Order inaccuracy

    ❌Dirty Restrooms

    ❌Friendly servers (greeting)

    ❌Poor Handling of our Customer Concerns

    Thanks a million for your continued support! Please tune in for another Making Dough Show episode next week! If you love this video, please give us a like, comment, and subscribe. Let's make some dough!

    #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

    • 16 min
    114. Interview with Restaurant Owner | John Carpenter’s interview with Hengam Stanfield

    114. Interview with Restaurant Owner | John Carpenter’s interview with Hengam Stanfield

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide.

    In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to weather the storm in this exclusive interview by John.

    Thanks a bunch for tuning in for another Making Dough Show episode! Please don't forget to give us a like, comment, and subscribe. See you again next week for more restaurant owner tips! Let's make some dough!

    #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

    • 28 min

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