90 episodes

The podcast that equips aviation businesses achieve a higher altitude.

Aviation Business Podcast Tim Bonnell

    • Business

The podcast that equips aviation businesses achieve a higher altitude.

    Episode 90- Exceeding Customer Expectations: Part 3

    Episode 90- Exceeding Customer Expectations: Part 3

    • 7 min
    Episode 89 - Exceeding Customer Expectations: Part 2

    Episode 89 - Exceeding Customer Expectations: Part 2

    Marriam-Webster defines the word “lagniappe” as a small gift given to a customer by a merchant at the time of a purchase. In this episode of the Aviation Business Podcast, you’ll learn the concept of lagniappe and how it relates to exceeding customer expectations.

    • 7 min
    Episode 88 - Exceeding Customer Expectations: Part 1

    Episode 88 - Exceeding Customer Expectations: Part 1

    The ability to exceed customer expectations is key to a business’s growth and success. In Episode 88 of the Aviation Business Podcast, we’ll dive into this issue and discuss strategies to help you exceed customer expectations.

    • 5 min
    Episode 87 - Winning with People: Part 4

    Episode 87 - Winning with People: Part 4

    Dale Carnegie said “there is only one way... to get anybody to do anything. And that is by making the other person want to do it.” In part 4 of our series, Winning with People, we’ll be looking at what Dale Carnegie had to say about positively influencing others in his classic book How to Win Friends and Influence People.

    • 9 min
    Episode 86 - Winning with People: Part 3

    Episode 86 - Winning with People: Part 3

    Dale Carnegie wrote that “a drop of honey can catch more flies than a gallon of gall.” In Part 3 of the series on Winning with People on the Aviation Business Podcast we’ll review 12 Ways to Win People to your Thinking from his foundational book How to Win Friends and Influence People.

    • 9 min
    Episode 85 - Winning with People: Part 2

    Episode 85 - Winning with People: Part 2

    Former Supreme Court Justice Antonin Scalia said "some people are inherently likable. If you're not - work on it. It may even improve your social life.” In Part 2 of our series on Winning with People we’ll learn 6 strategies on being a likable person from Dale Carnegie’s book How to Win Friends and Influence People.

    • 8 min

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