25 min
CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements Customer Experience Patterns Podcast
-
- Marketing
In this episode, Ryan Hart and I talk about the imperative we see for companies to cut costs, and the danger of doing so without starting from the customer and working back.
Ryan Hart on LinkedIn
Find me on LinkedIn
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Ryan Hart and I talk about the imperative we see for companies to cut costs, and the danger of doing so without starting from the customer and working back.
Ryan Hart on LinkedIn
Find me on LinkedIn
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
25 min