9 episodes

Agency operations can be lonely. Enter The Handbook: The Agency Operations podcast. A space where we talk to fellow experts and operations leaders about agency life – discussing the challenges keeping us up at night, as well as strategies that help make things run a little bit smoother.  

Each episode, we'll have a guest speaker who brings a fresh perspective and gives us plenty of food for thought. Hosted by Harv Nagra, operations consultant, and former in-house agency operations director. Subscribe and be lonely no more!–––The Handbook: The Agency Operations Podcast is brought to you by Scoro.

The Handbook: The Agency Operations Podcast Scoro

    • Business
    • 5.0 • 2 Ratings

Agency operations can be lonely. Enter The Handbook: The Agency Operations podcast. A space where we talk to fellow experts and operations leaders about agency life – discussing the challenges keeping us up at night, as well as strategies that help make things run a little bit smoother.  

Each episode, we'll have a guest speaker who brings a fresh perspective and gives us plenty of food for thought. Hosted by Harv Nagra, operations consultant, and former in-house agency operations director. Subscribe and be lonely no more!–––The Handbook: The Agency Operations Podcast is brought to you by Scoro.

    Alfie Wenegieme: How to get better at finance

    Alfie Wenegieme: How to get better at finance

    Without financial results, we can’t see the impact of the decisions we make on our agency’s profit.In this episode we’re joined by Alfie Wenegieme, a seasoned chartered accountant with over 17 years of commercial finance experience. Alfie shares important metrics for us to understand, report, and improve on. We explore the fundamentals of agency finances, common issues agencies face, and tips for improving your team’s understanding of key financial metrics. Whether you're a founder,...

    • 40 min
    Matthew Peng: How to find the right tool for the job

    Matthew Peng: How to find the right tool for the job

    Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision? In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation ...

    • 37 min
    Ryan McNamara: The REAL purpose of ops: A revenue and growth driver

    Ryan McNamara: The REAL purpose of ops: A revenue and growth driver

    Operations is a critical role within agencies today. But beyond the day-to-day, there’s a big opportunity to leverage this role as strategic driver of growth and efficiency. How can you develop both yourself as a leader and your agency to deliver better results?In this episode, Ryan McNamara, Head of Operations for Rise at Seven, highlights 3 key areas that every ops director should focus on:Financial rigor - what metrics you should be looking at and how often, to help you make strategic deci...

    • 38 min
    Claire Hutchings: Bad agency marketing is an ops problem: let’s fix it

    Claire Hutchings: Bad agency marketing is an ops problem: let’s fix it

    Why do agencies drop the ball on their own marketing?In Agencyland, we understand the importance of impactful campaigns, yet we frequently neglect our own – particularly when things start getting busy. 46% of agencies don’t practice what they preach, according to Chime Agency’s latest benchmark report. This may not come as a surprise if you’re an owner or ops leader trying to oversee or take on the additional responsibility of marketing.To grow your revenue and develop loyal clients, your age...

    • 47 min
    Claire Quansah: 6 steps to successful change management

    Claire Quansah: 6 steps to successful change management

    New tools and processes can transform your workflow. Especially when they’re well communicated, properly tested and correctly implemented. Successful change management motivates your team to adopt new practices. And makes them productive and happier - now and into the future.In this episode, we’re joined by Claire Quansah, an ops expert in the agency space with nearly two decades of experience. Claire shares the steps to consider when implementing change within your agency. She gives advice o...

    • 42 min
    Tyler Caskey: How consolidating tools & automation can transform your agency

    Tyler Caskey: How consolidating tools & automation can transform your agency

    Easy access to reports and dashboards is a game changer. But if your data is siloed in different systems, replicating data can be a daunting task, let alone accurate reporting. And with manual data entry, there’s the risk of human error. Imagine if you could consolidate tools to improve automation - gaining visibility, accuracy, and efficiency within your team. In this episode we’ll hear from Tyler Caskey, a chartered accountant and founder of TheBeanCounters. You’ll learn what to l...

    • 37 min

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