Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked Young Leaders In Technology

In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.
Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.
Some of the topics covered on this episode:
Intro To Support Driven Development
Automated Responses
Creating an impact analysis
The Importance of a support UI
Correlation IDs: The key to customer support
Referenced Reading and Speaker Links:
Mastercard Payment Gateway Services
https://www.mastercard.com/content/mastercardcom/gateway.html
https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me
https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ
https://www.linkedin.com/showcase/mpgs/
https://twitter.com/Mastercard_PGS
Young Leaders in Tech
Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram


This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.youngleaders.tech