Next Level BizTech Telarus

Today we're talking AI in Customer Experience with Ashley Hobson of TelNet Choices as we discuss CX2.0 & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ashley kicks us off with some of her back story how she got a very early start into this space and realized there were incredible areas jump back in, and she did just that! You'll hear about some key and unexpected win stories and how not only did she go against the grain of what the customer was expected, she ultimately found a great solve for the technology gap in CX when it didn't appear there was one. You'll also hear about she uncovered a way to help the business generate more revenue that prior because they weren't able to see the story the data was telling them. Jump in and don't miss this episode!

Listen today as we have Ken Westermann, Leader of Partner Solution Engineering at Zoom. Ken dives into the plethora of products Zoom has when we talk about AI Overload & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ken unpacks his history in the space, some incredible life lessons learned from great mentors early on, along with so many great products Zoom has been investing in that makes the CX offer even more robust! We talk about Work Vivo, Mindmaps, Flowcharts, and Revenue Accelerator, just to name a few. There are some amazing products under this umbrella that you won't want to miss out on!

Jump in as we have a very informative chat with Greg Weber of Tech Mahindra. Greg and I cover so many great areas of the tech stack and business problems as we talk about Customer Experience 2.0: How AI is Reshaping the CX Landscape! You'll hear about some of the top asks Greg sees from customers, some of the tech mishaps and expectations customers are experiencing, and how Greg and the team deal with simplifying it down as we focus on MVP and the importance around that. Don't miss this! There are so many great pieces of advice you'll want to listen to this episode over and over. This episode is sponsored by Fortinet. Learn more about Fortinet here: https://www.fortinet.com

Jump in today as we go deep into why we are seeing so much success in managed cloud, network & security with Jon Lloyd, Practice Principal of CBTS. Jon unearths some killer deals and strategies around how their team can take deals from start to finish by selling new gear, managing and taking over existing, or full-blown migration with Application and Development along the way. Don't miss drop after drop of Jon's notes from all the success!

Catch this must-see episode as we interview one of our own, Chad Muckenfuss, from the Telarus Sales Engineering team. We kick off the title track of Managed Services Unleashed: Transforming the Business Landscape for 2024! Chad introduces you to his background, methodology, and how he learns. All this is to help you in your discussions with customers regardless of tech stack. Chad touches on cloud, security, and more, along with some key wins that solve major business problems. Listen long enough and you might hear how Chad is the only engineer you know with a farm!!

Don't miss the IoT Revolution as we meet the Innovators shaping tomorrow's world with Thomas Hamilton and Phan Neuman of Smart City Tech Bridge. Thomas and Phan drop nugget after nugget as we talk about how they've taken so many IoT needs back to business conversations and are always uncovering additional product needs and solving more problems than expected. They share some killer strategies about uniquely positioning yourself by understanding what the different verticals need. You might even hear about how there is a black market for hospital beds and how they've solved that problem for customers experiencing theft!