2 episodes
Rethink CX by Freshworks Freshdesk Podcasts
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- Business
Join Freshworks and Micah Solomon in conversation with global Customer Experience leaders as they discuss the most critical issues being faced by Customer Service teams today, and help you come out of the COVID19 crisis stronger.
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AI-integrated customer service - Rethink CX Episode 2
With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. Hear from Raj and Pradeep on how (and why) to leverage AI to enhance your customer experience.
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Contact center solutions for tumultuous times - Rethink CX Episode 1
In times like these, adaptability and future-focused thinking are critical for contact-center success and even to your survival. Colin Taylor joins us to discuss how you can ensure your contact center makes it through this crisis and thrives when we come out the other end.
Featuring: Colin Taylor, contact center expert, CEO of The Taylor Reach Group