311 episodes
VUX World Kane Simms
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- Technology
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing
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Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons
Ricardo Herreros Symons is the VP Corporate Development and Strategy at AI speech to text company, Speechmatics.
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New updates from OpenAI: a rundown of GPT-4o and it's impact on CX
OpenAI GPT4o: What's new and what's the impact on CX? Today I'm joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX.
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Chatbot and LLM Analytics with Eric Griffing
From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation.
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
In this episode00:00 Introduction and UNPARSED conference - Find out more at https://unparsedconf.com
4:32 Welcom Eric Griffing
7:25 Best practice for measuring LLM agents
12:10 Differences tracking ML and LLM bots
14:00 Goal completion
19:00 What's missing
22:00 How to set up tracking on chatbots
24:50 Tracking LLM chatbots
30:37 Air Canada's chatbot issues
33:38 LLM guardrails
37:00 Using data to inform your AI strategy
41:00 Effort over satisfaction
44:30 Tracking customer effort in chatbots
48:40 Market demand for AI analytics
55:40 Wrap up
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Learn more from Dashbot:
https://www.dashbot.io/blog/360-bot-framework
https://www.dashbot.io/blog/inside-the-black-box-analyzing-your-llm-bot
https://www.dashbot.io/blog/navigating-the-shift-from-intent-based-to-language-model-chatbots
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here
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AI that filters voices and soften accents, with Ofer Ronen
Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather.
Ofer joins us to share his lessons learned from years of deploying AI in the enterprise, as well as the use cases, value and technicalities of this new breed of AI technology: voice filtering and accent softening.
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
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Lessons from 21 years in conversational AI with Chris Ezekiel
Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
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Using AI to make the job search easier with Total Jobs Group
How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss.
Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search.
Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale? What people, process and technology do you need to make it happen? What's the role of generative AI and large language models? And what does the future of job hunting look like?
Let's dive in!
00:00 Introduction
04:27 Welcome Somnath
09:25 Organised groups
11:50 Conversational interfaces
17:45 Measuring lifetime value
20:15 Next steps after conversational formats
28:00 Making improvements
36:00 Model producing responses
38:55 Multi agent
46:40 Augmented retrieval
52:22 User / response input stage
58:50 Different prompt criteria
1:04:40 Outro
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
Hosted on Acast. See acast.com/privacy for more information.
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