Business is experiencing extraordinary change. Supply chains are shifting, customer needs are evolving, and businesses must adapt to survive. Join us on Connected & Ready as author and tech journalist Gemma Milne explores trends in how companies are adapting to a disrupted world, and preparing for tomorrow. Brought to you by Microsoft, Connected & Ready is a weekly conversation with business leaders about innovation, resilience, and our capacity to succeed.
Big questions, small data, with Lisa Morgan
During times of uncertainty, data can be a powerful asset. But without an overall strategy—without bringing big data and small data together—key insights will be missed. For this episode of Connected & Ready, Gemma is joined by Lisa Morgan, a journalist, analyst, and strategist focusing on emerging technologies. They discuss the current state of data, some of the key strategies and principles companies are using today, and the importance of identifying the problem before collecting the data.
Learn how Microsoft Power BI empowers employees at every level of an organization to make decisions confidently using up-to-the-minute analytics. Watch a demo now: https://aka.ms/AA8ku9e
The lasting impact of COVID on digital sales, with Mary Shea
As companies continue to adapt to the realities of remote sales, many are finding that the new “business as usual” is still being defined. And some of them are redefining it for themselves. On this episode of Connected & Ready, Mary Shea, a principal analyst serving B2B marketing professionals at Forrester Research, returns for an updated look at the state of digitization in sales. She and Gemma discuss her latest research findings, review the various technologies companies are using to adapt, and examine the impact current trends have had on the sales industry as a whole.
From our sponsor: Learn how Microsoft Dynamics 365 Sales helps teams discover actionable insights and drive authentic relationships. Talk to an expert today: https://aka.ms/AA8tgbr
Increasing workforce capacity through automation, with Maureen Fleming
Automation can do a lot more than assume repetitive, time-consuming tasks. It can also give companies a competitive edge by driving down costs, scaling up services, and reducing human error. In this episode of Connected & Ready, Maureen Fleming, program vice president at IDC, joins Gemma for a look at recent trends in automation. They discuss the different types of automation and the benefits each brings to an organization, its ability to free up employee time to devote to more constructive tasks, and its key scenarios for implementation.
Learn how Microsoft Power Automate can help your organization digitize paper processes and automate time-consuming, manual tasks – without writing a single line of code. Watch a demo today.
The rise of customer data platforms, with David Raab
Marketers have long understood the high value of customer data. But many have struggled to bring several disparate sets of data together into a single source of truth. In this episode of Connected & Ready, Gemma is joined by David Rabb, founder and CEO of the Customer Data Platform (CDP) Institute. They discuss the acceleration of digital transformation and what that means for CDP, the benefits of centralizing customer data, the opportunities it presents, and what the future of the platform might look like.
Learn how Dynamics 365 Customer Insights can empower your sales, marketing, and service teams to personalize customer engagement with an intuitive, flexible, and unified Customer Data Platform. Request a live demo today.
Digital first in a paper-driven industry, with John Cerone
Translating design to construction has always taken a bit of a leap. But over time, advances in technology have narrowed this gap. Today, centralized data and modeling is simplifying the process for everyone and leaving more space for creativity for all. In this episode, John Cerone, principal at SHoP Architects, joins Gemma for a conversation about how technology is transforming architecture today, the innovations that are enabling greater collaboration, and what we can learn from other industries.
Learn how Dynamics 365 can help employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo today:
Enabling better patient outcomes through AI, with Piotr Orzechowski
Over the last decade, few industries have undergone as much technological change as health care. Through the course of the health pandemic, this transformation has become critical. In this episode of Connected & Ready, Gemma is joined by Piotr Orzechowski, founder and CEO of Infermedica for a look at how AI solutions, such as chatbots, are providing better experiences for both patients and providers and what it means for the future of care.
Microsoft Power Virtual Agents helps organizations build intelligent chatbots that scale 1:1 service request operations simply and naturally—without writing a single line of code. Learn more: https://aka.ms/AA9o2ur