4 episodios

Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound.
CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.

CX Coffee Chat The Nest by Concentrix

    • Economía y empresa

Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound.
CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.

    E4: Breaking Boundaries in Global Hiring with WorkMotion

    E4: Breaking Boundaries in Global Hiring with WorkMotion

    In this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion.

    Engy shares her journey from being the Head of Customer Experience to her current role, highlighting the transformative impact of remote work on her career and WorkMotion’s innovative solutions. WorkMotion, a Berlin-based startup, enables companies to hire and onboard employees remotely across the globe.

    Engy delves into the company’s strategies for building and managing a diverse, multinational team, particularly in Egypt, and the importance of personalized, compliant customer experiences. She discusses her background in pharmacy and operations, her passion for remote work, and how WorkMotion supports both clients and talents with tailored solutions. Engy also touches on the company’s key metrics for success, the role of AI in improving customer service, and the future of remote work.

    Tune in for the whole story!

    • 30 min
    E3: The Art of Customer Retention: Lessons from Komoot's Success

    E3: The Art of Customer Retention: Lessons from Komoot's Success

    In this episode of CX Coffee Chat, Tim Kirchner interviews Nouran Smogluk, Director of User and Partner Success at Komoot, a navigation and route planning app.

    They discuss topics such as user retention, brand loyalty, innovation, and the future of customer support. Nouran shares insights on how Komoot focuses on creating an amazing product to keep users engaged and coming back. They also discuss the integration of AI in customer support and the importance of culture and vision in building a successful team.

    Overall, the conversation highlights the challenges and strategies involved in managing customer support in a growing tech company.

    Tune in for the whole story!

    • 22 min
    E2: Breaking Commission Barriers: Candis’s Bold Move

    E2: Breaking Commission Barriers: Candis’s Bold Move

    In this episode, we highlight Linnar Schwarz, COO of Candis, a Berlin-based company specializing in financial process automation.
    Linnar discusses his evolution from early employee to COO and explores Candis's growth strategy. He underscores the pivotal role of the COO in driving revenue growth and outlines how a customer advisory board shapes product development.
    We also delve into Candis's strategic decision to remove incentive schemes and Linnar's personal challenges overseeing rapid expansion as COO.
    Tune in for the full story!

    • 26 min
    E1: Cultivating A Culturally Relevant Customer Experience at MAZA

    E1: Cultivating A Culturally Relevant Customer Experience at MAZA

    In this episode, we explore MAZA's customer experience strategy, focusing on the importance of cultural relevance in conjunction with technological advancements and trust-building initiatives.

    Laura Morales, MAZA's Senior Member Experience Manager, shares insights into the company's approach to CX, emphasizing the significance of understanding and meeting the unique needs of the Latino community in the United States. From leveraging AI tools to empowering customer support agents as brand advocates, MAZA prioritizes authenticity and simplicity in its interactions with customers. 

    Listen in to find out more!

    • 35 min

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