Healthcare IT Today Interviews John Lynn

According to Rich Eels, VP of Innovation & Integration at United Digestive, the company is committed to continuous improvement. This trait works well with eClinicalWorks in the cloud, given the ability of a cloud service to introduce new features quickly. Running on Microsoft Azure also provides access to many resources and features.

United Digestive makes extensive use of the patient access features of eClinicalWorks, allowing patients to view schedules and book appointments online. One of the exciting new features, thanks to AI, is the system's ability to go through a patient list when some patient has cancelled an appointment, and offer the slot to another patient who has been waiting to see the doctor.

Learn more about United Digestive: https://www.uniteddigestive.com/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
Health IT Community: https://www.healthcareittoday.com/

Maryland Endocrine has quickly made the big journey from paper billing to on-site payments. The company had eClinicalWorks installed since 2004 (they were actually eClinicalWorks' 34th customer), but when Kimberly Stahl, Practice Administrator, came to the company, it was still collecting payments by sending paper bills by post. Bills were often delayed for months or never sent at all. The company's eClinicalWorks deployment had not been updated for years and was suffering from the bugs of outdated software.

Stahl helped to save the eClinicalWorks deployment, after which the company rapidly modernized its workflow. Patients face a kiosk when they enter, saving time at check-in. They are notified of bills by text and phone calls, so payments have dramatically increased. The cost of billing is also greatly reduced.

Learn more about Maryland Endocrine: https://marylandendocrine.com/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
Health IT Community: https://www.healthcareittoday.com/

The KLAS Research report on Global Patient Engagement 2024 found that healthcare organizations outside the US are investing in patient portals, digital front door experiences (self-scheduling and self check-in) and virtual care/patient monitoring.

Healthcare IT Today sat down with Everton Santos, Vice President of International at KLAS Research to hear his insights on this report from KLAS.

Learn more about KLAS at https://klasresearch.com/
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Collecting social determinants of health (SDOH) information from patients is challenging. It is not easy to ask if a person is experience food insecurity or is currently unhoused. Qliqsoft is making it easier to get this important information while maintaining dignity.

Healthcare IT Today caught up with Bobbi Weber, VP of Product Marketing & Customer Success at Qliqsoft, a company that provides HIPAA-compliant, real-time communication between doctors, nurses, caregivers and patients. We wanted to find out more about how the company is helping healthcare organization collect SDOH information.

Learn more about QliqSOFT at: https://www.qliqsoft.com/
Find more great health IT content at https://www.healthcareittoday.com/

There were three burning questions we wanted to ask NextGen’s CEO David Sides. (1) How are they improving their mobile app? (2) What’s happening with Mirth? (3) How are they approaching cybersecurity? Good news on all fronts.

David Sides, CEO at NextGen Healthcare (NextGen) graciously agreed to sit down with Healthcare IT Today for an impromptu interview. We had three burning questions to ask him about NextGen – questions we have had other people ask us.

Learn more about NextGen at https://www.nextgen.com/
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Rural areas represent 20.0% of the U.S. population, a percentage that has actually increased recently. TruBridge has joined a consortium of experts called the TRAIN program (standing for “Trustworthy, responsible AI network”) to make sure that these experts take into account the needs of rural residents and the health care sites that serve them.

Rural areas, even though they are not quite the melting pots of large cities, can be quite diverse. Wes Cronkite, Chief Technology and Innovation Officer at TruBridge, refers in this video to an instance where AI was in use in a rural area and failed to recognize problems in a small minority population.

Learn more about TruBridge: https://trubridge.com/
Health IT Community: https://www.healthcareittoday.com/