The JDE Connection Chandra Wobschall and Paul Houtkooper

In Episode 14 of The JDE Connection, hosts Chandra Wobschall and Paul Houtkooper sit down with guest Ken Piddington, VP and CIO at US Silica Company, and an active member of the Quest Oracle Community. The focus of the discussion is the new Quest Emerging Leaders program designed to enhance the leadership skills of the next generation of leadership within the community. This program targets core competencies vital for today’s leaders, including strategic focus, communication, and understanding diverse leadership styles tailored to various situations. Ken highlights the program’s intent to forge robust networks and foster continuous personal and professional growth amid the fast-evolving technological landscape. This program is due to be announced at the upcoming BLUEPRINT 4D conference in Dallas, Texas  May 7-10, and is open to both members and non-members of the Quest community, with special discounts offered to Quest members.  
 
04:09 Opportunities for leadership growth in any role. 

07:50 Adapt leadership styles for various situations. 

11:08 BLUEPRINT 4D program: Announce, run, and graduate in September. 

13:01 Program includes mentorship, networking, book club, recognition. 

17:30 Assess competencies, goals, and individual needs. 

21:56 Commit to time management, leadership support, progress updates. 

24:27 BLUEPRINT 4D program announcement and informational sessions upcoming. 

28:02 Communication skills essential for career and success. 

30:30 Executive communication requires specialized development and awareness. 

Resource Links and Information 
 
https://questoraclecommunity.org/emergingleaders 
 
https://questoraclecommunity.org/events/conferences/blueprint4d/ 
 
BLUEPRINT 4D Sessions: 
Emerging Leaders Development Program Information Session | Innovation Theater – Trinity Exhibit Hall | Wednesday, May 8th @ 16:45 CT Emerging Leader Coffee & Connect | Bottom of steps at Quest Booth | Wednesday, May 8th @ 08:30 CT 
 
 
 
 

In Episode 13 of the JDE Connection, hosts Chandra Wobschall and Paul Houtkooper welcome guest Jon Green, Senior Director of JD Edwards Product Management and a recent addition to the JD Edwards leadership team. The episode delves into various aspects of customer support and product management within the software industry. Jon discusses the nuances of customer interactions, including the common errors made in support request submissions and the importance of providing complete contextual information for effective problem-solving. The discussion extends into the realms of product management and customer engagement, where Jon talks about the significance of direct customer interactions in enhancing software solutions. The episode also explores how customer feedback is incorporated into the product's development through SIG groups and the role of customers in prioritizing enhancements.  
 
06:10 Customer mistakes, provide detailed information, include context. 
 
08:40 Context is crucial for effective user support. 
 
11:49 Shocking call with a customer. 
 
17:27 Influencing product development, improving support, and learning. 
 
20:20 Selecting and implementing the best customer ideas. 
 
25:32 Learning through connections. 
 
30:00 Midwesternernism of the Day. 

In this episode of The JDE Connection, hosts Chandra Wobschall and Paul Houtkooper dive into the nuances of navigating JDE's complex system codes, breaking down the components, modules and corresponding system codes for areas like Asset Lifecycle Management, CRM, and Financial Management. Listeners of the podcast will appreciate the comprehensive guide on system codes that Paul and Chandra expertly provide, significantly simplifying what can often be a daunting aspect of using JD Edwards.  
 
01:09 – The importance of understanding system codes 
03:28 – JDE Components, Modules and System Codes 
29:00 – Midwesternism of the Day 
Resource Links 

Foundation Guide: https://docs.oracle.com/en/applications/jd-edwards/cross-product/9.2/eotfo/jd-edwards-enterpriseone-software-systems.html#u10034803 

JD Edwards EnterpriseOne Localizations: https://docs.oracle.com/cd/E84502_01/learnjde/localization.html 

User Access and Application Usage Tracking: https://apexapps.oracle.com/pls/apex/f?p=103254:8:110937331227642::NO::P8_FEATURE_ID,P8_PRODUCT_ID,P8_LAYER_ID:331661486652412329790348177838730147565,208136276869697198410960926144257606832,208126803266040266183916346690997863598 

In this episode of the JDE Connection, hosts Chandra Wobschall and Paul Houtkooper take you behind the scenes of Quest’s upcoming BLUEPRINT 4D conference at the Hilton Anatole in Dallas, TX, May 7th – 10th.  They highlight the keynotes and roadmap sessions on day one of the conference and then breakdown the updates from the product team and customer led sessions throughout the remainder of the week. Chandra then spotlights the Quest Special Interest Groups (SIGs), walking through the meeting dates and times. Finally, they discuss the focus for the Executive Forum and share the goals and high-level details behind Quest’s new Emerging Leaders program. Of course, no episode would be complete without a Midwesternism. 
 
02:12 – Keynotes 
05:54 – JD Edwards Strategy and Roadmap Sessions 
06:45 – JD Edwards Product Team Sessions 
13:40 – Customer Led Sessions 
24:15 – The JDE Connection LIVE! 
25:38 – SIG Schedule 
29:24 – Executive Forum and Emerging Leaders Program 
33:36 – Midwesternism of the Day 
Resource Links 
https://questoraclecommunity.org/events/conferences/blueprint4d/ 
https://docs.oracle.com/cd/E84502_01/learnjde/index.html 

In this episode of JDE Connection, hosts Chandra Wobschall and Paul Houtkooper conclude their dynamic conversation with Andrew Ostdiek. The discussion centers around the notion of Business Analysts (BAs) as 'Change Leaders', highlighting their responsibility in advocating for changes and utilization of JD Edwards' solutions in business operations without relying on third-party systems or unnecessary customizations. This episode underscores the importance of empathy and communication, as well as personal growth and active involvement in Special Interest Groups (SIGs), providing valuable insights into the world of JD Edwards and the community surrounding it. Throughout the episode, Andrew, Chandra, and Paul candidly discuss overcoming challenges, leveraging humor to connect with others, and the necessity for BAs to constantly learn and adapt. 
 
00:00 – Introduction to the Episode 
05:56 – Andrew’s Quest Oracle Community Involvement and Leadership Role 
10:39 – Learning Through Struggles, Sharing Openly, and Asking Questions 
13:39 – Being Patient and Giving Yourself Some Grace 
17:36 – The Overlap Between Recovering Accountants and BAs  
21:19 – Midwesternism of the Day 

In this episode of The JDE Connection, hosts Chandra and Paul continue their interview with Andrew Ostdiek, a seasoned business analyst and a tech enthusiast deeply involved in the JD Edwards community. Andrew underscores the significance of a methodical approach to utilizing JD Edwards resources, advocating for strategic searching, and leveraging community wisdom. Throughout the discussion, Andrew emphasizes how effective issue reporting hinges on clear, context-rich communication. He also details how understanding how to articulate problems and expected outcomes can significantly impact the efficiency of support requests. This episode reaffirms that proficiency requires an ongoing commitment to learning from both formal resources like Oracle support and informal networks within the ecosystem. 
[00:00:08] - Introduction to the Episode
[00:02:06] - The Art of Oracle Support
[00:06:51] - Effective Communication in Support Requests
[00:10:01] - Preparing and Documenting Support Requests
[00:15:54] - Leveraging Past Successes
[00:19:06] – Improving My Oracle Support Searches
[00:22:13] - Navigating LearnJDE for Insights
[00:27:23] - The Iterative Process of Problem-Solving
[00:29:55] – Midwesternism of the Day
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