108 episodios

The Voice of Retail is a weekly podcast hosted by retail pioneer and veteran Michael LeBlanc and produced in conjunction with Retail Council of Canada. On a weekly basis and along with expert commentary + interviews TVOR takes us through a curated look at the top retail stories in Canadian, U.S. and International retail for the past week.

The Voice of Retail Michael LeBlanc

    • Economía y empresa

The Voice of Retail is a weekly podcast hosted by retail pioneer and veteran Michael LeBlanc and produced in conjunction with Retail Council of Canada. On a weekly basis and along with expert commentary + interviews TVOR takes us through a curated look at the top retail stories in Canadian, U.S. and International retail for the past week.

    Live from the NRF Big Show in New York, Giant Tiger President & COO Paul Wood plus retail strategist and author Steve Dennis talks remarkable retail

    Live from the NRF Big Show in New York, Giant Tiger President & COO Paul Wood plus retail strategist and author Steve Dennis talks remarkable retail

    First up in this episode recorded live from New York City at the NRF Big Show in the NRF podcasting studio Giant Tiger President and COO Paul Wood joins me and we learn all about this fast growing Canadian retailer based in my hometown of Ottawa, how their business structure keeps them wired directly into the market, how retail CEOs deal with the many demands on their time and what lies ahead for Giant Tiger.

    Next,  Steve Dennis makes his return to the podcast as we catch up on the going-on in global retail, his  predictions for 2019 - hits and misses, shift happening, forecast for 2020, thoughts on the Big Show and debut Steve’s new book - Remarkable Retail.

    • 45 min
    Recorded in front of a live audience Retail Insider's Craig Patterson talks Canadian Shopping Centre Report and Engagement Agents Sean Snyder talks effective mall marketing

    Recorded in front of a live audience Retail Insider's Craig Patterson talks Canadian Shopping Centre Report and Engagement Agents Sean Snyder talks effective mall marketing

    Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and sponsored by Engagement Agents, Engagement Agents makes it easy for retailers to engage their shopping centers’ marketing channels, in order to promptly drive a Return on Engagement!

    First up in this episode recorded in front of a live audience from the main stage at RCC's Brick & Mortar forum, Retail Insider and author of the Canadian Shopping Centre 2019 report Craig Patterson and I talk about the genesis of his passion for retail, shopping malls trends and what we learned from this year’s report.

    Next,  Engagement Agent's Sean Snyder talks about how retailers can win partnering with shopping malls to drive footsteps to their stores by leveraging his platform to improve workflow, consistency and optimize the distribution of marketing campaigns with retailers shopping mall partners.

    • 54 min
    Canadian eCommerce leader Tanbir Grover interview part 2, and Andy Palalas, CRO for HighTide talks about the importance to merchants of Retail Cannabis 2.0

    Canadian eCommerce leader Tanbir Grover interview part 2, and Andy Palalas, CRO for HighTide talks about the importance to merchants of Retail Cannabis 2.0

    Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada

    First up in this episode part two of my interview with Canadian eCommerce leader Tanbir Grover.  We continue our conversation talking about digital marketing, the reality of ROAS & transcending metrics, team building and the strategy of understanding the essence of a minimal viable product  - and breaks big career news.

    Next,  from Tanbir 2.0 to  Cannabis 2.0!  Andy Palalas joins me again from High Tide and Canna Cabana to bring us up to speed on Cannabis 2.0 -the importance to the retail trade of these new products, customer feedback, merchandising strategies and the year ahead for HighTide

    • 44 min
    Canadian eCommerce leader Tanbir Grover talks culture and insights plus veteran retail store operations and people leader April Sabral on how retailers can win in 2020

    Canadian eCommerce leader Tanbir Grover talks culture and insights plus veteran retail store operations and people leader April Sabral on how retailers can win in 2020

    Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada

    First up in this episode Tanbir Grover joins me for the first of a two part interview, reflecting on his twelve years at the forefront of digital retail and eCommerce in Canada, working for retail brands including Sears Canada, Hudson’s Bay and Lowe’s Canada.  We talk corporate culture, the history of Canadian eCommerce and the state of online retail today and how we got here from there and where we’re going next.

    Next,  April Sabral joins me to kick off the new retail year sharing her incredible experience on the front lines of retail for twenty five years - from Starbucks, to Apple to David’s Tea.  April talks about what retailers should be thinking of in terms of their associates,  how your willingness to recommend scores need to encompass employee satisfaction, the recipe for success for retailers and driving in-store conversion through training and development and fills us in on her new venture, RetailU.ca

    • 47 min
    Live backstage at the Canadian Cannabis Awards with Darren Bondar and Mona Pinette from Spirit Leaf, Mimi Lam and Drummond Munro from Superette, and Kelly Green from Kelly's Green Lounge

    Live backstage at the Canadian Cannabis Awards with Darren Bondar and Mona Pinette from Spirit Leaf, Mimi Lam and Drummond Munro from Superette, and Kelly Green from Kelly's Green Lounge

    Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and sponsored by Environics Analytics. Environics Analytics helps companies in Retail, CPG and the Cannabis industry turn data and analytics into insight, strategy and results. EA produces CannabisInsights – the market leading source of neighborhood level insights for the Cannabis industry.

    This episode is intended for listeners 21+.

    I thought this episode would be a great capstone to 2019, and also a great leading indicator of better and better days for the retail cannabis industry in Canada in 2020 and beyond.  Recorded live backstage at the Lift & Co. Canadian Cannabis Awards in Toronto, I interview  finalists, winners and industry advocates and chat about all things retail cannabis.

    First up Darren Bondar, President and CEO of Inner Spirit Holdings, which we would experience as Spirit Leaf, one of the biggest retail chains with 42 retail cannabis stores and ten more in the pipeline.  We talk about the importance of awards to this young industry, and the path ahead for Spirit Leaf. Darren was a finalist in the ENTREPRENEUR OF THE YEAR category.

    Next, Spirit Leaf bud tender Mona Pinette, Lift & Co nominee for Budtender of the year.  Mona Won Spiritleafs Cannabis Concierge of the year award. At Spiritleaf she is the manager of our Chinook location.  We talk about her personal journey in the profession, and what it takes to be a great bud tender on the front lines.

    Next Mimi Lam and Drummond Munro founders of Superette stop by just after taking home the hardware for Startup of the Year, WOMXN IN WEED - TRAILBLAZER, and top retail store (single location, Ottawa) as well as being finalists in the Employer of the Year and Entrepreneur of the Year categories.  We talk briefly about what it takes to get a single brand concept developed and off the ground, and the path ahead for Superette.

    Lastly  I connect with Kelly Green, from Kelly’s Green Lounge in Orno Ontario.  We talk about what its like to be both a fellow podcaster and retail entrepreneur.

    • 22 min
    Retail strategist David Ian Gray talks Black Friday performance, Canadian farmer-advocate Cherilyn Jolly-Nagel, and Michel Sirios President of BlueStar Canada unpacks the retail technology ecosystem

    Retail strategist David Ian Gray talks Black Friday performance, Canadian farmer-advocate Cherilyn Jolly-Nagel, and Michel Sirios President of BlueStar Canada unpacks the retail technology ecosystem

    Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.

    First up in this episode I catch up with David Ian Gray, founder and strategist behind retail consultancy DIG 360; we touch base on  his ongoing and recent research into consumer behaviour in partnership with Leger into Black Friday, Cyber Monday and Boxing Day - consumer shopping results.

    Next Cherilyn Jolly-Nagel, a farmer-advocate spokesperson joins me again on the podcast after our session together in Ottawa at Agriculture and Agri-Food Canada’s Market Access summit. We catch up after the summer growing and fall harvest season and discuss the incredible forces and mega trends in the food industry and how they are impacting farmers in Canada and ultimately the food on retailer’s shelves.

    Finally recorded live in Montreal at RCC’s DTLQC conference, Michel Sirois, President of Blue Star Canada walks us through the retail technology product infrastructure, the impact of big platform and product trends such as 5G, enhanced security and unpacks the role of Distributors and Value Added Resellers in the retail industry.

    • 1h 1m

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