35 episodes

Podcast for those who want to improve Employee Experience of internal services in large enterprises. We talk about employee experience, how does it change the world of service management from traditional metrics. If you use ServiceNow or other enterprise service management system to provide services to employees, then this is for you.

HappyToday - The Employee Experience Podcast Pasi Nikkanen and Sami Kallio

    • Business
    • 5.0, 9 Ratings

Podcast for those who want to improve Employee Experience of internal services in large enterprises. We talk about employee experience, how does it change the world of service management from traditional metrics. If you use ServiceNow or other enterprise service management system to provide services to employees, then this is for you.

    35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experince

    35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experince

    Pasi and Sami are joined by three Global IT Services leaders from Campari Group, Sophos, and Reckitt Benckiser. In this episode we discuss the challenges, experiences, and key learnings from the explosion of Remote Work in the three different organisations from the data HappySignals has gathered from our HappinessScore™ Report. 
    You can access a video version of this webinar recording here: https://bit.ly/3cKh4Ez
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    About HappySignals
    HappySignals make experience data visible, understandable and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome focused and data-driven. This saves time and money. Our customers have been able to make employees happier and increase productivity by 26%. This is why we exist. 
    Find out more here: https://www.happysignals.com/

    • 1 hr 16 min
    34. #XLA - What are the Benefits of Experience Level Agreements?

    34. #XLA - What are the Benefits of Experience Level Agreements?

    Pasi and Sami discuss the key benefits of Experience Level Agreements, as well as giving real-life examples on how XLAs are used or can be applied to everyday scenarios. Top 5 benefits of XLAs: XLAs measure the value of the Service Desk from the perspective of the business XLA measurement boosts cooperation A more motivated Service Desk team Drives business value Moving target - in a positive way ------ About this podcast This is a podcast for those who want to improve service experience of internal services in large enterprises. If you use ServiceNow or other enterprise service management system, then this is for you.

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    About HappySignals 

    HappySignals make experience data visible, understandable and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome focused and data-driven. This saves time and money. Our customers have been able to make employees happier and increase productivity by 26%. This is why we exist. Find out more here: https://www.happysignals.com/

    • 10 min
    33. #XLA - What are Experience Level Agreements?

    33. #XLA - What are Experience Level Agreements?

    "Most people understand XLAs as focusing on the outcomes and experience-based outcomes" 

    Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single definition for the industry to follow. Pasi and Sami round up a variety of definitions, from many different organisations across the world, to bring to you the baseline of what an XLA is.

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    About this podcast

    This is a podcast for those who want to improve service experience of internal services in large enterprises. If you use ServiceNow or other enterprise service management system, then this is for you.

    -----

    About HappySignals

    HappySignals make experience data visible, understandable and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome focused and data-driven. This saves time and money. Our customers have been able to make employees happier and increase productivity by 26%. This is why we exist.

    Find out more here: https://www.happysignals.com/

    • 15 min
    32. How 5,500 end-users feel about Remote Work, latest survey results

    32. How 5,500 end-users feel about Remote Work, latest survey results

    Remote work has been an emerging trend recently, with more and more organisations having to incorporate this way of working. HappySignals brings to you a 'Sneak Peek' into end-users experience of Remote Work, from over 5,500 employee responses.

    This data will be part of the Happiness Score™ Report Q2 2020. You can download the most recent version of the Happiness Score™ Report here: https://www.happysignals.com/happiness-score

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    About this podcast

    This is a podcast for those who want to improve service experience of internal services in large enterprises. If you use ServiceNow or other enterprise service management system, then this is for you.

    -----

    About HappySignals

    HappySignals make experience data visible, understandable and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome focused and data-driven. This saves time and money. Our customers have been able to make employees happier and increase productivity by 26%. This is why we exist.

    Find out more here: https://www.happysignals.com/

    • 28 min
    31. Enfo's Journey to Modern IT Service Provider (MSP)

    31. Enfo's Journey to Modern IT Service Provider (MSP)

    Enfo's SVP of Service Center, Minna Nousiainen, shares the Enfo journey to becoming a modern IT Service Provider and the importance of service experience for the company.

    "With this tool and these discussions, we are on the same side of the table with the customer. We are not a Service Provider and customer buying it, but we can see that there are impacts of both of our actions." Minna Nousiainen

    • 18 min
    30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

    30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

    Campari's CIO Christopher Woods "the first thing a sales director looks at is his daily sales report. One of the first things I will look at is, what is the progression of the experience reports."
    In this episode, Chris Woods gives insight into how he is embedding employee experience at the heart of Campari's IT services, in doing so, creating an end-user centric culture. More at https://www.happysignals.com/

    • 7 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

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