34 min
Moving From Innovation Mess To Market Success, Shelly Swanback - President TTEC & CEO TTEC Engage The Reboot Chronicles with Dean DeBiase
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- Careers
With AI being aggressively adopted in most every industry sector, you may be wondering what becomes of the billions of call center interactions that take place around the world? With all the technology imbedded in our lives, most are frustrated because they are not served well through self-service platforms—and many say they want to connect with real humans behind the brands they deal with.
Operating on six continents with 64,000 employees conducting billions of these last mile conversations in 50 languages is TTEC. The $2.4B services provider takes innovation seriously and is working on rebooting tech. platforms and other AI-enabled customer journey solutions across all interaction channels at the world's largest corporations.
We invited TTEC’s President and CEO of TTEC Engage for an episode of The Reboot Chronicles to discuss “the innovative mess required to be better than you were the day before” and unpack how she is taking this market leader to the next level of market-making growth.
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Send in a voice message: https://podcasters.spotify.com/pod/show/rebootchronicles/message
With AI being aggressively adopted in most every industry sector, you may be wondering what becomes of the billions of call center interactions that take place around the world? With all the technology imbedded in our lives, most are frustrated because they are not served well through self-service platforms—and many say they want to connect with real humans behind the brands they deal with.
Operating on six continents with 64,000 employees conducting billions of these last mile conversations in 50 languages is TTEC. The $2.4B services provider takes innovation seriously and is working on rebooting tech. platforms and other AI-enabled customer journey solutions across all interaction channels at the world's largest corporations.
We invited TTEC’s President and CEO of TTEC Engage for an episode of The Reboot Chronicles to discuss “the innovative mess required to be better than you were the day before” and unpack how she is taking this market leader to the next level of market-making growth.
---
Send in a voice message: https://podcasters.spotify.com/pod/show/rebootchronicles/message
34 min