Pints & Polishing Auto Detailing Podcast Nick Walters and Marshall Hill

In this episode, Marshall, Nick, and Brian discuss the importance of maintaining a specialized group focused on process, product, and procedures.

They emphasize the need for clarity and simplicity in discussions, particularly when it comes to specific brands and products. The conversation then shifts to the topic of boat detailing, with Brian providing insights on how to remove streaks and stains from boats.

They also discuss the importance of seeking advice from experts in the field and being cautious of influencers who may have ulterior motives.

The episode concludes with a discussion on the realities of social media and the need for transparency in product endorsements. The conversation discusses the lack of awareness among consumers about the pay-to-play nature of review channels and the potential negative consequences of relying on them.

The hosts share stories of customers who were misled by review channels and ended up with costly mistakes. They emphasize the importance of understanding the motives behind review channels and the need for transparency in disclosing paid partnerships.

The conversation also touches on the challenges of balancing business and fatherhood, with each host sharing their perspective on the sacrifices and responsibilities involved.

Takeaways



Maintaining a specialized group focused on process, product, and procedures can provide clarity and simplicity in discussions.

Seek advice from experts in the field when dealing with specific topics, such as boat detailing.

Be cautious of influencers who may have ulterior motives and prioritize transparency in product endorsements.

Consider the expertise and experience of content creators before relying on their recommendations.

Recognize the realities of social media and the potential for misinformation and hidden agendas. Consumers should be aware that review channels often operate on a pay-to-play basis, where positive reviews are influenced by financial incentives.

Relying solely on review channels can lead to costly mistakes, as some channels may promote products without disclosing their paid partnerships.

Transparency is crucial in the review channel industry, and consumers should look for clear disclosures of paid partnerships to make informed decisions.

Balancing business and fatherhood requires sacrifices, but setting a good example for children and providing for their future is a rewarding aspect of being a father.

Chapters



00:00 Introduction and Week Recap

07:33 Insights on Boat Detailing

12:23 Beware of Influencers with Ulterior Motives

29:24 Lack of Consumer Awareness

32:50 Transparency in Review Channels

39:20 The Sting of Misleading Products

44:25 Pay-to-Play Nature of Review Channels

48:03 Balancing Business and Fatherhood

On Todays podcast The conversation covers a range of topics including lane assist technology in cars, gardening, UFC, Tesla car modifications, paint spill cleanup, and business growth in the detailing industry.

The conversation also highlights the importance of implementing advice and supporting local distributors. The conversation covers a wide range of topics related to car care, detailing, and customer interactions. It delves into the challenges of maintaining and restoring trim, the use of products like Revive, the importance of becoming a specialist in the car care industry, and the significance of clear communication with customers. The conversation also emphasizes the need for confidence, honesty, and a black-and-white approach in sales and customer interactions.

Takeaways



Lane assist technology in cars can be both helpful and frustrating, with varying experiences based on different vehicle models.

Gardening can be a strategic and enjoyable activity, offering a sense of fulfillment and relaxation.

The UFC and the world of mixed martial arts provide entertainment and engagement for enthusiasts.

Tesla car owners often engage in unique and sometimes unconventional modifications to their vehicles.

Dealing with paint spills requires specific cleanup methods based on the type of paint and surface.

Business growth in the detailing industry is achievable through consistent effort and the implementation of valuable advice.

Supporting local distributors and building business relationships can lead to mutual success and growth in the industry. The importance of proper maintenance and restoration of trim, especially in older vehicles, is highlighted.

The use of products like Revive for car care and restoration is discussed, emphasizing the positive impact on interior and exterior surfaces.

Becoming a specialist in the car care industry requires clear communication, honesty, and confidence in dealing with customers.

The significance of a black-and-white approach in sales and customer interactions is emphasized, promoting transparency and trust.

Role-playing and practice can help build confidence in customer interactions and sales, leading to better outcomes.

Chapters



00:00 The Lane Assist Debate: Helpful or Frustrating Car Technology?

06:14 Strategic Gardening: Finding Fulfillment in the Yard

08:28 Inside the Octagon: Exploring the World of UFC

11:49 Unconventional Tesla Modifications: Personalizing Your Ride

24:13 Detailing Business Growth: Achieving Success in the Industry

28:44 Supporting Local Distributors: Building Business Relationships

34:21 The Power of Revive in Car Care

36:37 Becoming a Specialist in Car Care

53:36 The Black-and-White Approach in Sales

In this episode, Marshall and Nick discuss their Memorial Day experiences, share their favorite high noon drinks, and talk about the challenges of dealing with vendors.

They also delve into the world of Subaru cars, the future of car companies, and the process of learning to use ceramic coatings.

The conversation touches on topics such as car brands, car market trends, and the learning curve of ceramic coating.

The conversation covers various topics related to business management, employee relationships, and personal boundaries. It delves into the challenges of managing a team, setting boundaries, and making tough decisions.

The discussion also touches on the importance of leadership, employee loyalty, and the balance between being supportive and setting limits.

Takeaways



Memorial Day experiences and the impact on business operations

The popularity of high noon drinks and favorite flavors

Challenges of dealing with vendors and supply chain issues

The significance of Subaru cars in the automotive market

The future of car companies and the impact of collaborations

The learning curve and process of ceramic coating cars The importance of setting boundaries and knowing when 'enough is enough' in business and employee relationships.

The value of loyalty and hard work in team members, and the challenges of managing a team effectively.

The balance between being supportive and setting limits, and the impact of personal boundaries on business decisions.

Chapters



00:00 Memorial Day Reflections and Vendor Challenges

03:21 The Subaru Experience: A Family of Cars

10:17 The Future of Car Companies and Collaborations

20:56 Navigating Business Boundaries: Setting Limits and Making Tough Decisions

38:51 The Value of Loyalty: Managing a Team Effectively

43:00 Balancing Support and Boundaries: The Impact on Business Decisions

In this episode of the Pints and Polishing Podcast, Marshall and Nick do a deep dive into soap. They discuss the different types of soap and their purposes, such as Cleanse for prepping a car for PPF or coating, Foam Wash for general maintenance, and Ceramic Snow for added protection.

They also talk about the reformulation of Ceramic Snow 2.0 to improve its foam and protective qualities. The hosts emphasize the importance of constantly improving products based on customer feedback and the upcoming changes and updates in their product lineup.

Takeaways

Different types of soap serve different purposes in car detailing, such as Cleanse for prepping and Foam Wash for maintenance.

Ceramic Snow 2.0 has been reformulated to improve its foam and protective qualities.

Constantly listening to customer feedback and striving for improvement is important for any business.

The hosts are working on new scents and other updates to their product lineup.



Chapters



00:00 Introduction and Purpose of the Deep Dive

03:01 Different Types of Soap for Different Purposes

05:41 The Reformulation of Ceramic Snow 2.0

10:34 The Importance of Customer Feedback and Continuous Improvement

15:42 Using Ceramic Snow 2.0 for Road Trips

22:14 The Excitement and Future of Ceramic Snow 2.0

In this conversation, Marshall and Nick discuss various topics related to car detailing and the automotive industry. They talk about the challenges of wrapping a Cybertruck and the importance of considering the final appearance of a vehicle before offering free wraps.

They also discuss the aesthetics of different vehicles, including hot rods, low riders, and classic cars. The conversation touches on the importance of gloss and shine in car detailing and the different products and techniques that can enhance the appearance of a vehicle.

They also discuss the prevalence of scams in the industry, such as fake mobile detailing services, and the need for consumers to be educated and informed. Finally, they talk about their own areas of expertise and the importance of staying within one's wheelhouse when offering advice or opinions.

Then the conversation turns to aftermarket wheels and understanding their quality and maintenance requirements. We discuss the prevalence of cheap wheels in the market and the impact of manufacturing processes on their durability. They emphasize the need for regular cleaning and maintenance to prevent damage to the wheels.

The conversation also touches on the cost of aftermarket wheels and the trade-offs between affordability and quality. The hosts recommend seeking out reputable powder coating facilities for wheel refinishing and highlight the importance of understanding the long-term costs and maintenance requirements of cheap wheels.

Chapters

00:00 A New Era of Wheels

03:20 The Impact of Cheap Wheels

07:29 Manufacturing and Wheel Durability

11:33 Cost and Quality of Aftermarket Wheels

15:40 Powder Coating for Wheel Refinishing

In this Pints and Polishing podcast episode, Marshall and Nick discuss various topics related to detailing and answering questions from Facebook groups.

They cover topics such as starting a detailing business, organizing towels, dealing with competitors, prepping a vehicle for ceramic coating, and more.

The conversation highlights the importance of starting small, learning from experience, and using the right products and techniques. They also emphasize the need for clear customer communication and the importance of continuous learning and improvement in the detailing industry. In this conversation, Nick and Marshall discuss various car detailing and customer service topics.

They address concerns about ceramic coatings, handling upset customers, removing scratches from motorcycle windshields, using quick detailers, and restoring plastic steps on vehicles. They emphasize the importance of setting expectations, being professional in difficult situations, and considering replacement options when necessary.

Takeaways



Starting small and gaining experience is important in the detailing business

Clear communication with customers is crucial

Using the right products and techniques can improve efficiency and results

Continuous learning and improvement are essential in the detailing industry Ceramic coatings may cause etching on clear coats, but it can be fixed by polishing and reapplying the coating.

When dealing with upset customers, it's important to remain calm, meet with both parties involved, and walk them through the work that was done.

Refunding a customer may be necessary to resolve a difficult situation, but it's important to set expectations and be professional throughout the process.

When trying to remove scratches from motorcycle windshields, it's best to replace the windshield if possible, as attempting to fix it may cause distortion.

Using quick detailers on a car that has been previously washed and protected with a sealant is not recommended, as it may cause staining.

When restoring plastic steps on vehicles, consider the cost of replacement parts before attempting to fix them, and if necessary, scuff the plastic and use trim paint for a better result.

Chapters



00:00 Introduction and Overview

02:31 Starting a Detailing Business

05:27 Charging for Detailing Services

08:27 Towel Organization and Care

13:47 Dealing with Competitors

24:58 Prepping for Ceramic Coating

29:14 Continuous Learning and Improvement

31:32 Addressing Concerns About Ceramic Coatings

41:22 Dealing with Difficult Customers

44:11 Replacing Parts Instead of Fixing

52:30 Restoring Plastic Steps on Vehicles