01:20 - The Superpower of Sociotechnical System (STS) Design: Considering the Social AND the Technical. The social side matters.
Critical Systems Thinking and the Management of Complexity by Michael C. Jackson
On Purposeful Systems: An Interdisciplinary Analysis of Individual and Social Behavior as a System of Purposeful Events
09:14 - The Origins of Sociotechnical Systems
Trond Hjorteland: Sociotechnical Systems Design for the “Digital Coal Mines”*
Norwegian Industrial Democracy Program
18:42 - Design From Above vs Self-Organization
Solving Problems is not Systems Thinking
29:39 - Systemic Change and Open Systems
Organizationally Closed but Structurally Open
Getting Out of the Machine Age and Into Systems Thinking (The Information Age)
The Basis for the Viable System Model / Stafford Beer // Javier Livas
What is Cybernetics? Conference by Stafford Beer
Jean Yang: Developer Experience: Stuck Between Abstraction and a Hard Place?
The Embodiment and Hermeneutic Relations
37:47 - The Fourth Industrial Revolution
4 Historical Stages in the Development of Work
Ironies of Automation by Lisanne Bainbridge
Ten challenges for making automation a "team player" in joint human-agent activity
Jessica Kerr - Principles of Collaborative Automation
Jessica: “You are capable of taking in stuff that you didn’t know you see.” – Trond
Trond: In physics we do our best to remove the people and close it as much as possible. In IT it's opposite; We work in a completely open system where the human part is essential.
Rein: What we call human error is actually a human’s inability to cope with complexity. We need to get better at managing complexity; not controlling it.
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REIN: Welcome to Episode 242 of Greater Than Code. I’m here with my friend, Jessica Kerr.
JESSICA: Thanks, Rein and I'm excited because today we are here with Trond Hjorteland.
Trond is an IT architect aspiring sociotechnical systems designer from the consulting firm Scienta.no—that's no as in the country code for Norway, not no as in no science. Trond has many years of experience with large, complex, business critical systems as a developer and an architect on middleware and backend applications so he's super interested in service orientation, domain driven design—went like that one—event driven architectures and of course, sociotechnical systems, which is our topic today! These happen in industries across the world like telecom, media, TV, government.
Trond’s mantra is, “Great products emerge from collaborative sensemaking and design.” I concur.
Trond, welcome to Greater Than Code!
TROND: Thank you for having me. It's fun being here.
JESSICA: Trond, as a Northern European, I know our usual question about superpowers makes you nervous. So let me change it up a little bit: what is your superpower of sociotechnical system design?
TROND: Oh, that's a good one. I'm glad you turned it over because we are from the land of the Jante, as you may have heard of, where people are not supposed to be anything better than anybody else. So being a superhero, that's not something that we are accustomed to now, so to speak.
So the topic there, sociotechnical system, what makes you a superhero by having that perspective? I think it's in the name, really. Do you actually join the social and the technical aspects of things, whatever you do?
But my focus is mainl