3 épisodes

Giving customer service and support professionals new insights into how industry leaders solve their problems. For enquiries, please contact harry.maxwell@miuros.com.

CXellent: The Miuros Podcast Harry Maxwell

    • Affaires

Giving customer service and support professionals new insights into how industry leaders solve their problems. For enquiries, please contact harry.maxwell@miuros.com.

    Webinar: The Secrets of Effective Performance Reviews in Customer Support

    Webinar: The Secrets of Effective Performance Reviews in Customer Support

    Episode 3: The highlights from our recent webinar with Deezer, TransferWise and GetYourGuide where we discussed the results from out agent performance survey, what agents think about their performance reviews, how they could be improved - and what it...

    • 33 min
    Multi-channel v Omni-channel

    Multi-channel v Omni-channel

    Ex-Swapfiets leader, Peter Voor de Wind, explains multi-channel & omni-channel support - and why it doesn't necessarily make sense to be on every channel.... 

    • 26 min
    The Fundamentals of Scaling CX and Support

    The Fundamentals of Scaling CX and Support

    Episode 1: Today we are joined by Craig Stoss to discuss what CX means in a support context, using your data to maximum effect, hiring strategies, outsourced v internal support, automation and - most importantly - how to scale with your customers in mind. 

    • 29 min

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