Improving patient care in Urgent Treatment Centres the clinical audit and improvement podcast

For episode 17 of the Clinical Audit and Improvement Podcast, Vicky Barsby, Cassandra Dye, and Neil Jones discuss the processes they went through in order to improve patient care in urgent treatment centres at Derbyshire Community Health Services.
This episode's guests:
Vicky Barsby is an Improvement, Innovation and Effectiveness Facilitator at Derbyshire Community Health Services. She started her NHS career as the IT clinical systems training team lead and caught the bug for QI and audit when she undertook some service improvement projects. Vicky continues to support staff in her current role so they can go on supporting patients.
 
Cassandra Dye is a data analyst and QSIR practitioner at Derbyshire Community Health Services who started in the NHS as an admin apprentice back in 2010. After an organisational restructure, Cassandra became a Quality Compliance officer before beginning training for her current role. She’s a blackbelt in lean six sigma and works within the Improvement, Innovation, and Effectiveness Team.
 
Neil Jones is the Service Lead for the North Urgent Treatment Centres at Derbyshire Community Health Services. He has 27 years’ experience as a qualified nurse within urgent & emergency care, including Out-of-Hours. Neil is also a Resuscitation Council (UK) Advanced Life Support Provider.

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