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21 episodes
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IMS Podcast Integrated Media Solutions
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- Technologies
Bringing you the latest tech news from the world of hospitality, as well as interviews with guests from all backgrounds & webinars.
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Meeting room technology for a hybrid world - Hotel Tech Unwrapped - Ep #9
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #9 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/1es1wkW02uo
In this episode, Denis and Helena discuss the role of hybrid technology in facilitating work while traveling. They explore the importance of creating a home-like experience for guests and the need to provide office-to-office experiences. They highlight the significance of connectivity and the use of digital signage technology in common areas to show schedules and provide wayfinding.
Takeaways
Digital signage technology can be used to show schedules, provide wayfinding, and offer branding and advertising opportunities.
Making it easy for guests to book meeting spaces and ensuring staff are trained in using the technology is important.
Hotels have the opportunity to showcase their commitment to sustainability through the use of technology. Ensure team buy-in and familiarity with video conferencing technology
Provide a digital end-to-end experience for guests
Create an office-like environment in meeting rooms
Consider the sustainability aspect of technology use
Explore the potential of hybrid conferences to reach a larger audience
Chapters
00:00 Introduction and Purpose of the Podcast
03:22 Reflection on the Journey of the Podcast
06:16 Creating a Home-Like Experience for Guests
09:07 Facilitating Office-to-Office Experiences
12:12 Simplifying the Booking Process for Meeting Spaces
15:32 Enhancing Communication and Wayfinding with Digital Signage
19:07 Technology and Sustainability in the Hospitality Industry
21:02 Transforming the Video Conferencing Experience
23:55 Partnerships and Expertise in Audiovisual Solutions
26:59 Creating Office-Like Environments in Meeting Rooms
28:51 Embracing Sustainability in Technology Use -
Is the hotel phone obsolete? - Hotel Tech Unwrapped - Ep #8
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/7ukuVddQGxI
In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.
Takeaways
- A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience.
- Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems.
- Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness.
- Phone systems can be integrated with other communication channels to create an omnichannel experience.
- Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members.
Chapters
00:00 - Introduction and Overview
06:53 - Revenue Generation with Phone Systems
26:34 - Sustainability and Future Considerations -
Next-gen hospitality with IoT - Hotel Tech Unwrapped - Ep #7
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.
Takeaways
IoT technology, such as casting and door access control, is becoming increasingly popular in the hospitality industry.
IoT can enhance the guest experience, improve operational efficiency, and contribute to sustainability efforts.
Data-driven decision-making is crucial in leveraging the benefits of IoT technology.
IoT can be used to monitor and control the environment, improve energy efficiency, and enhance safety and security.
Upgrading Wi-Fi networks to support IoT devices can unlock significant cost savings and business opportunities.
Chapters
00:00 Introduction and feedback on IoT technology in hospitality
07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring
13:56 The benefits of IoT in period buildings and energy efficiency
28:53 Emerging trends in IoT: aIot and digital guest and employee experiences
34:05 Key takeaways and conclusion -
The casting revolution - Hotel Tech Unwrapped Ep #6
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology.
Takeaways
Casting technology allows guests to wirelessly share their own device's content on the hotel TV screen.
Hospitality grade TVs and a reliable Wi-Fi network are prerequisites for deploying casting technology.
Casting enhances the guest experience by providing on-demand entertainment and ensuring data security.
Future trends in casting technology include app-based experiences, cloud-based solutions, and the transition to Google Chromecast 4.
Chapters
00:00 Introduction
00:53 Feedback from TV and podcasts
03:36 What is casting?
04:31 Methods of deployment
05:54 Hospitality grade TV
06:06 Deployment with existing TVs
09:10 Difference between hospitality grade and non-hospitality grade TVs
09:42 Advantages of hospitality grade TVs
11:23 Network security for casting
12:27 Benefits of casting technology
14:14 Issues with incorrect installation
15:12 Methods of network deployment
20:20 Advantages and benefits of casting
22:00 Prerequisites for deploying casting
24:27 Future trends in casting technology
26:05 Key takeaways -
Transform your hotel TV experience - Hotel Tech Unwrapped Ep #5
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience.
Takeaways
Invest in hospitality grade TVs for a better guest experience
Consider using network cables for TV channel distribution
Ensure a well-designed Wi-Fi and switch network to support the TV experience
Chapters
00:00 - Introduction
01:13 - Positive feedback on the podcast
03:19 - Hospitality grade TVs
04:00 - TV channel distribution
05:15 - Options for existing TVs
07:09 - Using coax cable and network Cable
08:18 - Benefits of hospitality grade TVs
09:02 - Content management system
10:09 - Sustainability and content management
12:37 - Using coax cable for TV channels
13:46 - Data over coax solution
15:09 - Importance of Wi-Fi for TV services
16:36 - Phased approach to upgrading TVs
20:12 - Matching the home experience
21:26 - Key takeaways
22:29 - Conclusion -
Choosing hotel internet - Hotel Tech Unwrapped Ep #4
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.
Watch video here.
Key takeaways:
Leased line services offer more reliability and security compared to broadband services.
Having a primary and secondary connection ensures operational efficiency and minimizes downtime.
The recommended speed for a hotel is around 5 megabits per room.
Connectivity plays a crucial role in improving the guest experience and enhancing guest services.
Leased line connections provide operational efficiency and a competitive advantage in the hospitality industry.
Chapters
00:00 Difference between Broadband and Leased Line
08:44 LAN and WAN IP Addresses
11:06 Benefits of Leased Line for Data Security Compliance
15:49 Primary and Secondary Connection for Operational Efficiency
21:45 How Connectivity Improves Guest Experience and Enhances Guest Services
32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection