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here the basic concepts and overview of servicenow. how the trending and how importance servicenow to a company. 

the concepts are which we cover in the podacts is

1. What is ServiceNow

2.Why ServiceNow

3. Why company needs ServiceNow

4.Products of ServiceNow

5. Architecture of ServiceNow

6.Multi Instances

7. Version of ServiceNow:

8.Certificates Available in ServiceNow

9. Customers of ServiceNow(Company Names)



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