This weekly podcast is all about awesome people, ideas, and stories, all with a Customer Success twist. On NPS I Love You, host Ben Winn talks to everyone from artists to scientists, CEOs to CSMs and everyone in between to give you powerful insights that will help you in your career and in life.
E11- Every Day Is A Reset (With MURAL Associate Director of Enterprise Transformation, Lindsey Eatough)
Lindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Lindsey discusses how to build positive habits, challenges she’s been facing with her transition into a manager role, and how she is supporting her team’s mental health.
E10- Dawn of a New (HR) Era (With Slack VP of People, Dawn Sharifan)
Dawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from start-ups to Fortune 500 companies. In this episode, Dawn shares the details of Slack’s culture and some of their most impactful initiatives, the future of work, and the biggest challenges facing HR teams right now.
E09- The Product-Led Organization (With Pendo CEO, Todd Olson)
Todd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.
E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu)
Catalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.
E07- Unlocking Human Potential (With Greenhouse CEO, Daniel Chait)
Daniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this episode, Daniel speaks about diversity & bias in hiring, untapped human potential, and the top hiring challenges companies face today.
E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager Nir Fogel)
Monday.com CS Group Manager Nir Fogel discuss strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.