The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

This episode of the Restaurant Technology Guys podcast features Jon, a longtime friend of the host and CEO/co-founder of Tabski, a digital commerce platform for restaurants. Jon shares his journey from starting in B2B sales and entering the restaurant tech space, to launching and pivoting Tabski amidst challenges like COVID-19. Tabski aims to improve guest experience and operational efficiency through features like multi-vendor ordering and omni-channel integration, addressing the evolving needs of food halls and busy restaurants. Jon emphasizes the importance of consumer-first design in creating a connected commerce platform, highlighting the shift towards a digital-first approach in the restaurant industry.

00:00 Welcome & Guest Introduction
00:24 Jon's Journey: From Payment Side to Restaurant Tech Innovator
01:04 The Birth and Evolution of Tapski
09:13 Exploring the ISO Model and Its Impact on Restaurants
15:05 Introducing Tapski: A New Era of Restaurant Technology
25:36 The Future of Ordering: Flexibility and Consumer Control
29:05 Conclusion & How to Connect with Tapski

 Evolving Restaurant Operations through Advanced Technology Solutions

In this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It's a Checkmate manages this integration seamlessly for both large brands and small establishments. He highlights successful collaborations with major brands like Wendy's and Five Guys, and discusses the importance of offering a consistent ordering experience across all digital platforms. The episode also explores menu management, capacity management, first-party ordering solutions, and the potential of voice ordering. Additionally, Vishal shares insights on the profitability and challenges of third-party platforms and the importance of being where the customers are, showcasing the dynamic and evolving landscape of restaurant technology solutions.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:18 Introducing Repeat Guest Vishal from It's a Checkmate
01:05 Exploring the Explosion of Digital Ordering Channels
02:11 The Future of Digital Ordering and Its Impact on Operations
04:31 Innovative Solutions for Complex Digital Ordering Challenges
06:10 The Importance of Being Where Your Customers Are
10:37 Integrating Digital Orders into Restaurant Operations
12:36 Addressing Capacity Management and Customer Expectations
16:57 The Evolution of Menu Management in a Digital World
26:18 The Role of Voice Ordering in the Future of Restaurants
33:30 How to Connect with It's a Checkmate for Solutions
36:22 Closing Thoughts and Gratitude

One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct Coffee

The podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of workers, sustainable farming practices, and community investment. They discuss the intricacies of the coffee industry, the predatory practices it often harbors, and the efforts needed to navigate the enormously complex supply chain. They aim to shift their coffee supply to 100% farm-direct by 2028, aiming to support people in building a life they love, while also preserving the planet. They believe consumers could empower such change if educated about the impacts of their coffee choices.

00:00 Introduction to the Restaurant Technology Guys Podcast
00:31 Guest Introduction: Michelle and Robert Fish
01:08 The Journey of Biggby Coffee
01:25 The Threats to Coffee Production
02:28 The Creation of One Big Island in Space
02:49 The Direct Trade Model and its Impact
04:20 The Importance of Ethical Farming Practices
04:50 The Global Reach of Coffee Production
05:24 The History and Atmosphere of Biggby Coffee Cafes
08:28 The Inception of One Big Island in Space
08:47 The Importance of Core Values in Business
13:04 The Reality of Coffee Production
25:10 The Future of One Big Island in Space
29:42 Conclusion and How to Support the Mission

In this episode of the 'Restaurant Technology Guys' podcast, the host and guest David Greschler, Co-Founder and CEO of Nomad Go, discuss the transformative role of Nomad Go's technology in restaurant inventory management. Nomad Go uses computer vision, spatial intelligence, and augmented reality to audit and count inventory in real time with up to 99% accuracy, revolutionizing traditional inventory methods. The technology caters for complexities such as substitutions, batch recipes, and storage issues, ultimately aiming to improve accuracy, save time, reduce wastage and increase profit for restaurants.

00:00 Introduction and Guest Introduction
00:31 Guest Background and Company Overview
02:22 The Problem with Traditional Inventory Management
09:16 Introducing Nomad Go's Solution
09:40 How Nomad Go Works
13:20 Addressing Substitutions and Partial Cases
17:47 The Future of Inventory Management
19:24 The Importance of Accurate Inventory in Restaurants
19:36 How We Improve Prep Lists with Scientific Precision
20:38 Dealing with Pre-Produced Items in Inventory
21:38 The Challenges of Receiving Products
23:56 The Role of Technology in Inventory Management
24:35 Making Inventory Fun with Augmented Reality
25:26 The Future of Inventory with Nomad Go
27:31 Resolving Inventory Variances
31:09 The Future of Supply Chain and Distribution
32:41 The Vision for Nomad Go
34:50 Getting Connected with Nomad Go

In this podcast episode of Restaurant Technology Guys, the guest Tal Clark, CEO of Instant Financial, discusses the important aspects of fintech and wage access in the restaurant industry. With Tal's two-decade experience in the financial technology space, he describes the role of Instant Financial in facilitating digital payments, increasing accessibility, and making transactions cost-effective. The conversation includes an in-depth discussion about the necessity and benefits of earned wage access and direct access to tips for restaurant staff. Acknowledging the increasingly cashless society, they also discuss the challenges with traditional banking and the rise of alternative financial institutions. Tal also highlights the Instant's efforts to lower the barriers for pay access, including those who are underbanked.

00:00 Introduction and Guest Introduction
00:28 Guest's Background and Journey in FinTech
01:31 Understanding FinTech and Its Impact
02:37 Challenges in Restaurant Industry and Earned Wages
03:10 Importance of Instant Access to Earned Wages
09:06 The Shift to Digital Payments and Tips
12:17 The Cost of Using Cash in Restaurants
16:04 The Rise of Alternative Banking and Its Impact
19:23 How Instant Works: Earned Wages and Tips
27:17 Getting Started with Instant
28:07 Conclusion and Final Thoughts

The podcast episode hosts Scot Turner, founder of Auden Hospitality, a global advisory business based in the UK that assists hoteliers in improving their food and beverage operations. Turner discusses the importance of restaurant technology in hotels and its potential to enhance both revenues and guest experiences. He suggests that hotels should make their restaurant operations separate from the rest and learn from independent restaurants. They should focus on digital experiences as much as physical ones and calls for greater personalization and automation in customer service. Turner also advocates for the implementation of QR ordering and the installation of digital menu boards to enhance customer engagement. Other topics discussed include user generated content and its role in increasing brand visibility, the impact of foodie and Instagram culture, the shift in F&B operations in hotels over the years, and the opportunity to modernize F&B in hotels to match guest expectations.

00:02 Introduction and Guest Introduction
01:56 The Evolution of F&B in Hotels
03:12 The Shift in Hotel Dining Trends
03:58 The Importance of Innovation in Hotel Dining
07:05 The Impact of Social Media on Hotel Dining
12:48 The Importance of Creating Memorable Dining Experiences
16:08 The Role of Local Community in Hotel Dining
17:30 The Pros and Cons of Partnering with Local Brands
21:37 The Challenges and Rewards of Longstanding Relationships
21:50 The Importance of Tech in the Guest Experience
22:58 The Impact of Modern Food Delivery Services
23:29 The Digital Experience in the Restaurant Industry
24:22 The Power of QR Codes and Digital Ordering
25:16 The Role of Tech in Enhancing Guest Experience
29:08 The Future of Tech in the Hotel Industry
31:09 The Importance of Personalization in Guest Experience
38:32 The Role of Tech in Non-Traditional Food Service
43:39 The Future of Tech in the Restaurant Industry