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Since launching in 2022, ChatGPT has been a game-changer in the world of AI. But it's perhaps the chatbots that companies are using for customer service where we have the most interaction with artificial intelligence.
Tech author and broadcaster Chris Stokel-Walker and Which? Technology Editor Lisa Barber tell us how to beat the customer service chatbots and get the answers to our queries as fast as possible.
Listen to our episode on AI scams & subscribe to our free Which? Technology newsletter.

The popularity of air fryers is booming. But are they the answer to our home cooking needs? Or are they just another fad that will fizzle out sometime soon?
Sorted Food's Ben Ebbrell talks us through the best ways to use an air fryer and whether or not they can replace a traditional over. Plus, Which?'s Steph Kipling tells us how Which? puts them through the paces and what to look for when making a purchase.
Read our list of the best air fryers.

Social media is swarming with fake tickets for popular music concerts, sports contests and comedy gigs, and just recently it was reported Taylor Swift fans have lost an estimated £1m in ticket scams ahead of the UK leg of her Eras tour.
With further calls for increased regulation in the industry, we meet the man taking the fight to the scammers and secondary ticketing websites. We also explain how you can go about spotting a scam, and how to attempt to recover money you've lost as a result of scam activity.
Sign up now to our free Scam Alert service to stay one step ahead of the scammers.

In a unique investigation, we found evidence that some of the claims made by bamboo toilet roll brands could be too good to be true. 
We carried out fibre-composition testing on five popular brands claiming to be made from “bamboo only” or “100% bamboo”, a fibre often touted as a green alternative to virgin paper. Samples from Bumboo, Naked Sprout and Bazoo contained very low or low levels of bamboo-like grass fibres - just 2.7%, 4% and 26.1% respectively.
In this episode we discuss the results, ask how you can trust the eco-claims made by manufacturers, and explore ways you can lessen your impact on the climate by making smarter everyday purchases.
Make changes for the planet and your pocket by signing up for our free monthly sustainability newsletter.

Today we’ll be helping you get connected as we're joined by tech expert David McClelland and Which? magazine's Adam Snook. The team discuss what 4g and 5g even mean, how to make sure you're ready for 3G switch off and how to get the best deal
Later we also get a sneak preview of the latest Which? survey into the mobile phone networks, out in May's Which? Magazine.
Check out our latest Mobile network reviews and sign up to become a Which? member.

Today we’ll be helping you nod off as we're joined by sleep scientist and therapist Dr Kat Lederle. The team discuss how improving your routine can help you get a more restful sleep, while we also explain the symptoms sleep apnea.
Later we also hear from the testing team at Which? to find out whether you can buy yourself a good night’s rest with the right mattress and pillow.
Check out our latest pillow & mattress reviews (subscription required) & sign up to become a Which? member.